Product Insights Specialist, Hinge
$128-154k
Dating app for meaningful relationships
Be an early applicant
Dating app for meaningful relationships
201-500 employees
Be an early applicant
$128-154k
201-500 employees
Company mission
To help singles build meaningful relationships by connecting in person, helping people to get off dating apps.
Role
Who you are
- 3+ years in user-facing roles focused on customer experience, product insights, or feedback analysis in consumer tech
- Strong communicator with experience engaging directly with users and translating feedback into actionable insights
- Skilled at recognizing experience gaps, usability issues, and quality breakdowns in complex or AI-powered features
- Organized and detail-oriented—able to manage continuous input streams and keep feedback loops running smoothly
- Comfortable working across functions and timelines—especially in dynamic, iterative environments
- Motivated by improving real-world user experiences through clarity, empathy, and informed decision-making
What the job involves
- We’re seeking a Product Insights Specialist to lead user testing, triage and respond to feedback from daters, and evaluate the performance of AI-powered product experiences
- You’ll work closely with Design, iOS, and AI Product Management to ensure user signals are clearly captured, investigated, and translated into actionable insight
- Conduct testing sessions with real daters, collecting structured and unstructured feedback on product experience
- Monitor how users interact with AI-powered features, flagging content mismatches, logic issues, or confusing outputs
- Identify trends in user behavior and pain points across the app, and summarize key insights for cross-functional partners
- Communicate directly with daters to gather feedback, clarify issues, and close the loop where appropriate
- Prioritize and escalate product experience issues, collaborating with iOS, Design, and AI PMs to guide iteration
- Maintain systems to organize, track, and share feedback and testing insights across build, launch, and post-release phases
Our take
Hinge is a dating app that sets itself apart from its competitors by focusing on relationships over hookups. It predominantly caters to people looking for long-term commitments. It has abandoned the “swipe” approach that’s often associated with game-like dating apps, such as Tinder, and instead it focuses on in-depth profiles and compatibility recommendations to help users better connect with each other.
In 2019, 50% of single people in the US had never used a dating app. Now, online dating has become part of the new normal, and Hinge’s focus on long-term, meaningful relationships is well-positioned to tap into the current desire for companionship and stability, as well as the growing market trend toward online dating.
The "dating app designed to be deleted" is the fastest-growing dating app on the market and is seeing further success following new capability expansions and acquisition by dating app portfolio Match Group in 2019. All this being said, there is growing concern over fake accounts and fraudulent activity on Hinge, as there is with other competing dating apps. Pricing tiers and more robust regulations for profiles are currently combatting this.
Freddie
Company Specialist at Welcome to the Jungle
Insights
48% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2014
$12m
SERIES A
Jul 2014
$4.5m
CONVERTIBLE
Total funding: $20.6m
Company benefits
- Equal opportunity employer
- 401k plan
- Accrual time off model
- Stocked kitchen
- Monthly date stipend
- Pet friendly
- Work from home opportunities
- Health insurance
Company HQ
West Village, New York, NY
Leadership
Justin McLeod
(CEO)Having studied at Colgate University and Harvard Business School, Justin founded Hinge in February 2011. He has served as CEO since.
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