Renewals Account Manager, Searchland

• 2+ years’ experience in a SaaS renewals, customer success, or account management role
• Strong commercial acumen and an understanding of SaaS metrics (e.g., MRR, churn, renewal rate)
• Experience with tools like HubSpot, Stripe, and for reporting and workflow management
• A proactive, solution-oriented approach to managing risk and improving processes
• Exceptional communication and collaboration skills, with the ability to influence internally and externally
• High attention to detail, with strong organisational and time management skills
• Right to Work in the UK

Desirable

• Own the end-to-end renewal process for our SaaS product to ensure timely completion and maintain strong customer relationships
• Partner with CSMs to secure renewals and consistently meet or exceed renewal rate targets
• Drive save strategies for at-risk accounts up for renewal, with a target of 20% save rate
• Qualify churn risks effectively, keeping the risk board accurate, high-quality, and actionable for internal teams
• Continuously improve and streamline renewal workflows and playbooks, identifying opportunities for automation and scale
• Track and action renewals via HubSpot and Stripe, ensuring all touchpoints and communications are timely and recorded
• Escalate blockers and re-engage at-risk customers with agility, collaborating with internal teams to remove friction and maintain momentum

• 15-minute introductory call with HR Team
• 30 Minute call with Account Director
• 1 Hour Call with Founder/Head of Accounts