Mid-Market Account Executive, Loop Returns
$98.8k
+ Equity. This position is also eligible for an annual commission expected to be $98,753
Exchange and returns platform for Shopify brands
Be an early applicant
Exchange and returns platform for Shopify brands
201-500 employees
Be an early applicant
$98.8k
+ Equity. This position is also eligible for an annual commission expected to be $98,753
201-500 employees
Company mission
Loop Returns' mission is to make merchants successful while helping people become more mindful of how they consume by providing seamless product returnal, exchange, and logistics services.
Role
Who you are
- This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career
- We’ve laid out the experience we think is important to set you up for success in this role
- But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements
- You have 2+ years of SaaS sales experience
- You can share examples of how you have consistently met or exceeded revenue goals year over year, including both new logo acquisition and expansion revenue
- You have experience owning a full-cycle sales motion and can confidently speak to how you manage prospecting, discovery, negotiation, closing, and handoff
- You bring a high level of curiosity to your sales approach; you love understanding how businesses operate, asking thoughtful questions, and uncovering opportunities others might miss
- You take ownership seriously. You don’t wait for direction, you drive the process, control your pipeline, and own your number. When challenges arise, you lean in and figure it out
- You are data-driven in your decision-making. You use metrics to prioritize accounts, manage your pipeline, forecast accurately, and continuously refine your approach to improve performance
- You can share examples of cross-functional collaboration with internal teams (Solutions Engineers, Marketing, Partnerships, Merchant Success, etc)
- You have experience with sales tools like Salesforce, Gong, Clay, etc
- You are able to clearly articulate your sales process, expansion strategy, and forecasting methodology
- You have experience maintaining the hygiene of your CRM and data
- If you have experience working with Shopify, ecommerce, and/or the post-purchase ecosystem, that is a huge plus for us!
- You’ve worked at a startup company (or a few) and know what it means to make it through the various stages of rapid growth
What the job involves
- The Sales Team at Loop is the engine that powers the business. In an ever evolving market and company, the sales team seeks to provide revenue and stability that can accelerate our vision to market
- If you’re motivated by selling to top-tier e-commerce brands and thrive in a fast-moving environment, this role offers a unique platform. Loop’s evolution into a multi-product company unlocks new cross-sell and upsell opportunities, deeper partnerships, and greater revenue impact. You’ll operate with autonomy, influence product direction through customer feedback, and directly shape the company’s growth trajectory
- Right away, we’ve listed what we think you’ll be spending your time on. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases
- You’ll have monthly and annual quotas for revenue, which you’ll accomplish through a consultative approach - you should love breaking down online business models, thoroughly understanding them, and using that context to pitch our value to merchants
- As Loop continues to evolve into a multi-product platform, you’ll position and sell across our full suite of solutions, identifying opportunities to deliver incremental value through cross-sell and upsell motions
- Own a true 360° sales cycle from prospecting net-new accounts and engaging existing merchants, through discovery, demo, negotiation, and closing, all the way to a seamless and successful handoff to our onboarding team
- Act as THE voice of our market, sharing insights with our marketing, merchant success and product teams so we can be exceptional at responding to market needs
- You can expect to sell to a variety of stakeholders - our merchants typically involve their customer experience, technical, product, and accounting teams in our conversations. To be successful in these conversations, you’ll need the ability to partner with internal leaders to scope and clarify where the sale is required
- Work effectively in ambiguity, helping shape the playbook instead of waiting for one
- You’ll accurately manage, track, and precisely forecast revenue opportunities in Salesforce & Gong. You’ll collaborate with Sales Development, Marketing, Merchant Success, and other relevant teams to drive maximum opportunities through your pipeline
Our take
Despite the convenience of shopping online, eCommerce brands face the significant challenge that customers are unable to try a product before they buy, and this ultimately leads to product returns. This can result in revenue and customer loss, complicated logistics, and customer dissatisfaction, problems that could be resolved by offering exchanges instead of returns.
Loop Returns provides an exchange and returns platform for Shopify brands, providing the logistic networks, automation tools, and analytics essential for facilitating seamless product exchanges. The company claims that its exchange-focus approach can help Shopify brands turn costly returns into new sales, increase customer satisfaction, and help brands contribute toward sustainable commerce.
Whilst the company will certainly face competition from alternative Shopify-integrated logistics providers, Loop Returns stands out with its unique approach of treating every product return as a potential exchange. In 2023, off of substantial funding, Lopp Returns released an app for Shopify merchants - Benchmarks - which acts as a refund comparison and analytics platform. Through this approach, the company claims that it can help brands save up to 50% of revenue on their returns, retain customers that would otherwise be lost, and prevent the wasting of products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2023
$50m
SERIES B
Jul 2021
$65m
SERIES B
Total funding: $125.5m
Company benefits
- Equity - We offer stock options as a strategy for investing in the success of our business and happiness of our team members. By offering stock options, all team members are owners and play an integral role in the long-term success of our business
- Health Insurance - We believe in taking care of your whole self, all the time. Your bases are covered with healthcare benefits–medical, dental, and vision insurance–and Loop helps with the premiums
- Flexible Paid Time Off - We have no limit on the amount of time off you can take. Use PTO to get away, move into a new place, celebrate your birthday, or whatever you need it for!
- Paid Parental Leave - We’re committed to supporting our team members during and after this significant life change. Loop offers 14 weeks of paid parental leave, plus an additional ramp-up period, so new parents can gradually transition back into their role
- Paid Holidays - 15 paid company holidays, including our very own holidays we call “Loop Days.”
- Paid Sick and Safe Leave - You’re not a machine, you’re a human—and you can only do your best work when you feel your best. Loop offers 2 weeks of paid Sick and Safe Leave to use if you are not feeling well, need to take care of a loved one, or need a mental health day
- Monthly Wellness Benefit - We value our employees' experience and support their quality of life outside work. Our wellness benefit includes reimbursements for both personal (physical/mental) and professional wellbeing
- Blended Working Environment - We believe you can do your best work when you have the flexibility to choose where and how you do it. Our Blended Working Environment is the ability to customize the way that you work through a combination of Employee Experiences (secluded, hub, office) and Work Modes (remote, hybrid, in-person). This includes a quarterly budget for use of a co-working space and budget to plan in-person or remote gatherings
- Home Workstation Benefit - We want you to be set up for success from day one, so we offer a one-time reimbursement for you to purchase or refresh anything for your work-from-home setup. We’ll also provide you with a Macbook, monitor, keyboard, and mouse
- Internet & Phone Benefit - We reimburse a portion of your phone or internet bill so you can stay connected and comfortable
Company HQ
Columbus, Ohio
Leadership
Jonathan Poma
(Board Director & Founder)Strategist at DYNAMIT from 2010 to 2013. Founder and CEO of Rocket Code from 2014 to 2018.
Salary benchmarks
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