Business Operations Specialist, ManyChat
3+ days a week in office
Chatbot marketing
Job no longer available
Chatbot marketing
201-500 employees
Job no longer available
3+ days a week in office
201-500 employees
Company mission
To help businesses grow by building meaningful relationships with their customers.
Role
Who you are
- If you’re someone who thrives on variety, brings clarity to complexity, and wants to grow your career in business ops at a high-growth company, this role was built for you
- 2-3 years in operations, consulting, project management, or similar generalist roles
- Experience with early-stage startup operations, consulting, or business operations at a scaling company
- Generalist mindset with enthusiasm for variety and diving into different types of challenges rather than specializing in one area
- Comfort using tools like Notion, Asana, Excel, and the ability to quickly learn new systems
- Proactive problem solving mindset with a strong ability to spot issues before they escalate and take action to resolve them
- Action-oriented approach, with a natural drive to improve how things work and move initiatives forward
- Collaborative spirit, enjoying cross-team work and helping others succeed
- Growth mindset, with enthusiasm for learning new aspects of business operations and developing professionally
- Great communication skills, being clear, concise, and engaging in both written and verbal interactions
- Stakeholder management confidence, working effectively with everyone from individual contributors to senior leaders
- Comfort with ambiguity, thriving in situations where you need to figure things out as you go
- Detail-oriented mindset, maintaining high standards and ensuring nothing falls through the cracks
What the job involves
- We're building our first dedicated Business Operations function from the ground up, and we’re looking for a sharp, solutions-oriented generalist to help us do it
- As our Business Operations Specialist, you’ll work at the center of it all: coordinating cross-functional initiatives, building operational frameworks, and ensuring things run smoothly as we scale
- You’ll report directly to our Chief of Staff, with the opportunity to influence every corner of the company
- Coordinate the quarterly OKR process from planning to tracking, making sure every team is aligned on their goals and progress
- Plan and manage company-wide meetings and events, including All Hands and leadership syncs, to ensure they're purposeful and drive action
- Maintain reporting systems that track critical metrics and deliver insights to help leadership make informed decisions
- Provide project support across departments, acting as the operational glue for complex, cross-functional initiatives
- Support the Chief of Staff in rolling out processes for goal-setting, planning, and accountability
- Create and manage documentation that supports knowledge-sharing without slowing us down
- Contribute to strategic initiatives, starting with optimizing our company-wide OKR process
- Evaluate and improve operational tools and systems, making sure they power our operations
- Keep communication flowing smoothly, ensuring teams are informed and nothing falls through the cracks
- Guide change management efforts, helping teams adopt new processes and ways of working
- Day 1 Influence: You'll immediately own critical operational processes that the entire company depends on
- Visible Contribution: Your work directly enables every team to perform better and move faster
- Front-Row Seat to Scaling: See how a successful company grows from 300 to 500+ people
- Cross-Functional Exposure: Work with every department and understand how all pieces of the business fit together
- Strategic Context: Understand not just the "what" but the "why" behind major business decisions
Our take
Over 80% of businesses currently use chatbots to provide a variety of automated services to customers. However, chatbots are generally uniform and provide standardized responses, unless the business staffs a chatbot programmer.
ManyChat provides a platform for the creation of customized chatbots without needing any experience in coding. The startup focuses on providing small businesses opportunities to equip the messaging services of their Facebook and Instagram business pages with automotive customer service tools.
The company has grown a huge customer base of over a million businesses, powering more than a billion conversations each year. Though there is tough competition in this field, including new AI chatbots arriving on the market, ManyChat's focus on ease of use and code-free customization will likely ensure its ongoing popularity.
Steph
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$140m
SERIES B
Apr 2019
$18m
SERIES A
Total funding: $163.2m
Company benefits
- An opportunity for rapid personal and professional growth
- Uncapped Commission + Equity
- Generous time off policy to balance your work and life, including paid parental leave
- Competitive medical, dental, and vision coverage for you and your dependents
- Annual wellness reimbursement
- Collaborative, transparent, and fun-loving office culture
- We pay for relevant conference tickets, training programs, courses, and any necessary literature
Company HQ
Old Palo Alto, Palo Alto, CA
Leadership
Mikael Yang
(CEO)Studied at State University before co-founding ManyChat in July 2015. Has been CEO ever since.
Salary benchmarks
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