Strategic Customer Success Manager, Dialpad
$90.2-157.7k
Salary based on CA and CO candidates, differs dependent on location. Salary may differ for TX candidates
3+ days a week in office
AI-powered cloud communications platform
Open for applications
AI-powered cloud communications platform
1001+ employees
Open for applications
$90.2-157.7k
Salary based on CA and CO candidates, differs dependent on location. Salary may differ for TX candidates
3+ days a week in office
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- 5+ years of relevant Customer Success experience working at a SaaS company
- Experience and comfort interacting with, building enduring relationships with, and influencing C-level executives
- Expertise working with Enterprise customers and an understanding of their unique qualities.
- Strong presentation, meeting facilitation, oral, and written communication skills
- Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately
- Ability to work cross departmentally
- Ability to lead, manage, and influence both internal and customer resources to achieve positive outcomes
- Strong analytical and problem-solving skills
- Willingness to travel to customer locations
What the job involves
- Dialpad’s Customer Success team plays an essential role in assisting our customers through their entire Dialpad journey—from start to finish
- This team partners with cross-functional teams such as Sales, Support, Professional Services, and Product, to ensure our customers achieve measurable value from their investment in Dialpad products, leading to success, retention, and renewal
- As a Strategic CSM, you'll help businesses solve complex communications problems felt by everyone around the world by leading all post-sales activities for Dialpad customers
- You’ll improve customer outcomes through strong relationship-building, product knowledge, planning, and execution for our largest customer base
- In tight collaboration with our Sales, Support, Professional Services, and Product teams you'll work three times per week out of our local office
- Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
- Conduct Quarterly or Semi-Annual Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights
- Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs
- Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has allowed it to heavily invest in the continued R&D of AI technologies to deliver a number of industry-first features. The company has also expanded globally with the opening of offices in Europe and Asia and plans to further extend its global footprint with additional investments internationally.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
- 100% paid medical, dental, and vision plan
- Catered lunches, free snacks & drinks
Company values
- Do the right thing
- Delight our users
- It takes both skill & will
- Innovate continuously
- Every voice matters
Company HQ
San Ramon, CA
Articles
Leadership
Craig Walker
(CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
Salary benchmarks
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