Senior Customer Success Manager, Dialpad

Strategic

$93.5-128.1k

Salary based on CA and CO candidates, differs dependent on location. Salary may differ for TX candidates

Senior and Expert level

Austin

Denver

San Francisco Bay Area

3+ days a week in office

AI-powered cloud communications platform

Open for applications

AI-powered cloud communications platform

1001+ employees

B2BEnterpriseCommunicationNetworkingTelecommunicationsCloud Computing

Open for applications

$93.5-128.1k

Salary based on CA and CO candidates, differs dependent on location. Salary may differ for TX candidates

Senior and Expert level

Austin

Denver

San Francisco Bay Area

3+ days a week in office

1001+ employees

B2BEnterpriseCommunicationNetworkingTelecommunicationsCloud Computing

Company mission

To completely transform the way the world works together.

Job

Company

Role

Who you are

5+ years of relevant Customer Success experience working at a SaaS company
Experience and comfort interacting with, building enduring relationships with, and influencing C-level executives
Expertise working with Enterprise customers and an understanding of their unique qualities.
Strong presentation, meeting facilitation, oral, and written communication skills
Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately
Ability to work cross departmentally
Ability to lead, manage, and influence both internal and customer resources to achieve positive outcomes
Strong analytical and problem-solving skills
Willingness to travel to customer locations

What the job involves

Dialpad’s Customer Success team plays an essential role in assisting our customers through their entire Dialpad journey—from start to finish
This team partners with cross-functional teams such as Sales, Support, Professional Services, and Product, to ensure our customers achieve measurable value from their investment in Dialpad products, leading to success, retention, and renewal
As a Strategic CSM, you'll help businesses solve complex communications problems felt by everyone around the world by leading all post-sales activities for Dialpad customers
You’ll improve customer outcomes through strong relationship-building, product knowledge, planning, and execution for our largest customer base
In tight collaboration with our Sales, Support, Professional Services, and Product teams you'll work three times per week out of our local office
Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
Conduct Quarterly or Semi-Annual Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights
Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs
Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution

Our take

Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.

As well as hosting in-house video, meet and text communications with automated note taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.

The Unicorn company's funding has allowed it to heavily invest in the continued R&D of AI technologies to deliver a number of industry-first features. The company has also expanded globally with the opening of offices in Europe and Asia and plans to further extend its global footprint with additional investments internationally.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

8% employee growth in 12 months

Glassdoor (4.3)

Trustpilot (4.2)

Company

Funding (last 2 of 9 rounds)

Dec 2022

$50m

LATE VC

Dec 2021

$170m

LATE VC

Total funding: $450m

Company benefits

Company stock options
Continued education stipend
Cell phone, home internet, and gym membership stipend
Work from home opportunities
100% paid medical, dental, and vision plan
Catered lunches, free snacks & drinks

Company HQ

San Ramon, CA

Leadership

Craig Walker

(CEO)

Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.

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