Support Technician, Interprefy
EMEA
Live translation solutions
Be an early applicant
Live translation solutions
101-200 employees
Be an early applicant
101-200 employees
Company mission
To connect the world in their own language.
Role
Who you are
- Curiosity and Growth Mindset: You're eager to learn and develop new skills
- Technical Interest: Basic knowledge of videoconferencing tools or event technology
- Strong Communication: Clear, customer-friendly communication skills for resolving issues with clients and team members
- Team Player: Ability to collaborate across time zones and multicultural teams
- Adaptability: Comfortable working in a fast-paced, dynamic environment
- Problem Solver: Able to think on your feet and tackle technical issues quickly
- A bachelor’s degree or equivalent work experience
- Minimum English proficiency of B2
- Minimum Spanish proficiency of B2
- Additional languages are a plus
- Consistent access to a reliable internet connection
- Ability to work independently and follow instructions from team leads and senior staff
What the job involves
- As a Remote Support Technician, you’ll play a vital role at the intersection of customer support and technology
- Embedded within the Operations and Client Delivery Department, the Remote Support Team is a critical part of our broader operations structure
- As the key connection between people and technology, you will support interpreters, speakers, and attendees—ensuring they can engage and communicate smoothly without distraction
- Whether troubleshooting tech issues or guiding participants, you’ll be the person everyone relies on to keep things running smoothly, both behind the scenes and in the moment
- Joining the Remote Support Team means stepping into an exciting world of growth and possibility. As part of the larger Operations and Client Delivery Department, you’ll find opportunities not only within your team but across departments
- Whether you’re passionate about advancing in customer support, exploring operational roles, or expanding into new areas, the possibilities are endless
- With a fully remote setup, you’ll collaborate with talented colleagues from 29 countries across five continents—where the world truly is yours to explore
- As a Remote Support Technician (RST), you’ll become an integral part of our operations. This role offers a unique opportunity to develop hands-on technical expertise while supporting exciting global events
- You’ll gain hands-on experience working with RSI technology, videoconferencing tools, event management systems, and cutting-edge AI-powered solutions—all while being part of an international, diverse team
- Support Global Events: Provide technical assistance to interpreters, speakers, and attendees to ensure flawless event experiences
- Troubleshoot and Resolve Issues: Use problem-solving skills to quickly address technical challenges, keeping events on track
- Grow Your Expertise: Start by independently managing smaller events and gain experience by working alongside Senior Technicians for advanced setups
- Collaborate Globally: Work with colleagues from around the world to ensure seamless event delivery
- Develop New Skills: Participate in ongoing training programs to expand your knowledge and grow your career within Interprefy
- Our support team offers flexible shift models to fit your lifestyle:
- Model 1: Monday to Friday with 8-hour shifts (1-hour break included)
- Model 2: Tuesday to Thursday with 12-hour shifts (1 hour 45-minute break), plus 4 hours on either weekend day
- Shifts are scheduled weekly by the Operations Management team based on event needs. This allows you to balance work with life and develop a rewarding career on your terms
Our take
Interprefy is a multilingual meeting technology provider that empowers global businesses, institutions, NGOs, and SMEs to connect with people on a global scale by facilitating truly multilingual conversations. The company’s combination of cloud-based technology and linguistic talent enables real-time interpretation and AI-powered live captioning for any event.
The company’s all-in-one platform and end-to-end services provide an affordable, democratized solution for everybody. Easily integrated with a wide and ever-expanding range of hardware and meeting platforms, Interprefy is well set to see growth as it unifies communications around the globe.
The company’s real-time spoken and sign language interpretation offerings, coupled with its captioning capabilities, have supported over 50,000 meetings and events around the world, counting the White House, UEFA, Google, and Domino’s, among its wide range of clients.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2020
$1.9m
LATE VC
May 2019
$2.8m
EARLY VC
Total funding: $6.1m
Company benefits
- Remote-First
- Hardware Provided
Company values
- Having Impact - Having impact is a priority in everything we do
- Why Not? - We are free to find the best and most sustainable way to get things done
- We Care - We care about our customers, the end user, our colleagues, our partners, the planet and the globally connected society
- Finding the Balance - Between work and life, between challenges and success
- Failing Fast - We get back up, learn from our mistakes and share our learnings to do better next time
Company HQ
Seefeld, Zürich, ZH
Articles
Leadership
Kim Ludvigsen
(Vice-Chairman)Previously served as CEO of Interprefy. Former CEO of Ludvigsen Consulting.
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