Support Technician, Interprefy

Salary not provided

Entry, Junior and Mid level

Remote from Europe, UK

Interpretation, AI speech translation & captions tech

Open for applications

Interpretation, AI speech translation & captions tech

101-200 employees

B2BEnterpriseCommunicationEventsSaaSCloud Computing

Open for applications

Salary not provided

Entry, Junior and Mid level

Remote from Europe, UK

101-200 employees

B2BEnterpriseCommunicationEventsSaaSCloud Computing

Company mission

To empower businesses to connect the world in every language.

Job

Company

Role

Who you are

Curiosity and Growth Mindset: You're eager to learn and develop new skills
Technical Interest: Basic knowledge of videoconferencing tools or event technology
Strong Communication: Clear, customer-friendly communication skills for resolving issues with clients and team members
Team Player: Ability to collaborate across time zones and multicultural teams
Adaptability: Comfortable working in a fast-paced, dynamic environment
Problem Solver: Able to think on your feet and tackle technical issues quickly
A bachelor’s degree or equivalent work experience
Minimum English proficiency of B2
Minimum Spanish proficiency of B2
Additional languages are a plus
Consistent access to a reliable internet connection
Ability to work independently and follow instructions from team leads and senior staff

What the job involves

As a Remote Support Technician, you’ll play a vital role at the intersection of customer support and technology
Embedded within the Operations and Client Delivery Department, the Remote Support Team is a critical part of our broader operations structure
As the key connection between people and technology, you will support interpreters, speakers, and attendees—ensuring they can engage and communicate smoothly without distraction
Whether troubleshooting tech issues or guiding participants, you’ll be the person everyone relies on to keep things running smoothly, both behind the scenes and in the moment
Joining the Remote Support Team means stepping into an exciting world of growth and possibility. As part of the larger Operations and Client Delivery Department, you’ll find opportunities not only within your team but across departments
Whether you’re passionate about advancing in customer support, exploring operational roles, or expanding into new areas, the possibilities are endless
With a fully remote setup, you’ll collaborate with talented colleagues from 29 countries across five continents—where the world truly is yours to explore
As a Remote Support Technician (RST), you’ll become an integral part of our operations. This role offers a unique opportunity to develop hands-on technical expertise while supporting exciting global events
You’ll gain hands-on experience working with RSI technology, videoconferencing tools, event management systems, and cutting-edge AI-powered solutions—all while being part of an international, diverse team
Support Global Events: Provide technical assistance to interpreters, speakers, and attendees to ensure flawless event experiences
Troubleshoot and Resolve Issues: Use problem-solving skills to quickly address technical challenges, keeping events on track
Grow Your Expertise: Start by independently managing smaller events and gain experience by working alongside Senior Technicians for advanced setups
Collaborate Globally: Work with colleagues from around the world to ensure seamless event delivery
Develop New Skills: Participate in ongoing training programs to expand your knowledge and grow your career within Interprefy
Our support team offers flexible shift models to fit your lifestyle:
Model 1: Monday to Friday with 8-hour shifts (1-hour break included)
Model 2: Tuesday to Thursday with 12-hour shifts (1 hour 45-minute break), plus 4 hours on either weekend day
Shifts are scheduled weekly by the Operations Management team based on event needs. This allows you to balance work with life and develop a rewarding career on your terms

Our take

Interprefy is a multilingual meeting technology provider that empowers global businesses, institutions, NGOs, and SMEs to connect with people on a global scale by facilitating truly multilingual conversations. The company’s combination of cloud-based technology and linguistic talent enables real-time interpretation and AI-powered live captioning for any event.

The company’s all-in-one platform and end-to-end services provide an affordable, democratized solution for everybody. Easily integrated with a wide and ever-expanding range of hardware and meeting platforms, Interprefy is well set to see growth as it unifies communications around the globe.

The company’s real-time spoken and sign language interpretation offerings, coupled with its captioning capabilities, have supported over 50,000 meetings and events around the world, counting the White House, UEFA, Google, and Domino’s, among its wide range of clients.