Manager of Technical Services, Staffbase
$109-129k
Plus stock options
Office located in Minneapolis, NY
Employee communications platform
Job no longer available
Employee communications platform
501-1000 employees
Job no longer available
$109-129k
Plus stock options
Office located in Minneapolis, NY
501-1000 employees
Company mission
To empower communicators worldwide.
Role
Who you are
- Strong communication leadership, project & people management skills
- You’re experienced in fast-growing SaaS-companies, as well as consulting entities
- Comfortable working in a fast paced, high growth environment and able to help facilitate change
- Ability to understand technical concepts and effectively communicate them to non-technical people
- You are a highly motivated, driven, and self-starting individual who loves to work in a diverse and international team
What the job involves
- We are growing our Customer department
- We are looking for a Manager, Technical Services NA in our Minneapolis office. In this role, you will lead our North American technical onboarding team, which is currently in a transition phase into a “Technical Consulting” team
- One part of the team is focused on partnering with the customer on technical topics, during the onboarding and growth phase - such as setting up SSO, ensuring the products are integrated to their full potential, and ensuring a smooth onboarding process for our customers
- The other part of the team is accountable for delivering paid technical services to our customers, such as Design Templates and Custom API Developments
- Close leadership and people management of all Technical Onboarding Engineers, plus Technical Architects in North America, reporting to our “Sr. Manager, Onboarding”
- Close collaboration with our teams in EMEA, contributing to the global consulting framework
- Support the team during the transition into a “Technical Consulting” team
- Identify resource gaps and hire accordingly
- Collaborate with Onboarding, Sales, Customer Success teams, and other stakeholders to determine feasible technical solutions and reasonable implementation timelines
- Focus on skill development and develop career opportunities for your team
- Plan & adjust the weekly meetings, shifts & responsibilities
- Manage complex customer escalations together with the team
- Work with new customers to implement Staffbase products following the SLAs and meet internal targets
- Ensure a transparent handoff from the technical phase to the strategic step of onboarding
- Implementation and Improvement of KPIs, such as Time to Value and Utilization Rate to grow the technical consulting entity into a revenue-generating team
Our take
Staffbase is the first AI-native employee experience platform and it's built to help companies keep their people connected - an employee app, intranet, email, SMS, digital signagfee, and Microsoft 365 integrations - all in one place. With more than 2,000 customers worldwide, including Adidas, Toyota, DHL, and Sephora, Staffbase is helping organisations build stronger, more aligned workplaces.
With teams spread across offices, countries, and time zones, companies need reliable ways to keep everyone informed and engaged. And Staffbase does just that, making communication simpler and more effective for every employee. Its tools, including an AI-powered Staffbase Companion assistant, give people the information they need quickly, so they can work more collaboratively with confidence.
A major leap forward for the company is Employee AI, Staffbase's new foundation for the next era of employee experience. Built on trusted data, governance, adn braod reach, it'sd esigned to make AI genuinely uselful for every employee. Features rolling out through 2025 and 2026 include a mobile-first AI assistant that helps employees complete tasks, hyper-personalised weekly podcasts, smarter content governance that keeps information up to date, and prompt-based tools that help teams create high-quality content faster.
With such strong momentum, industry recognition (like being named a leader in the Gartner Magic Quadrant for three years in a row), and a partnership with Microsoft's Azure OpenAI Service, Staffbase is very much ready for the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2022
$122.2m
SERIES E
Mar 2021
$145m
SERIES D
Total funding: $321.7m
Company HQ
Altchemnitz, Chemnitz, Germany
Leadership
Martin Böhringer
(Co-Founder & CEO)Previously co-founded productivity app builder startup Hojoki, serving as CEO before co-founding Staffbase in 2014.
Lutz Gerlach
(Co-Founder & COO)Before Staffbase, co-founded and served as COO of Hojoki.
Frank Wolf
(Co-Founder & President)Previously worked in Social Technologies and Collaboration for T-Systems Multimedia Solutions (T-Mobile), following seven years as a Manager for Accenture.
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