Lead Product Designer, AirHelp
AirHelp Mobile App
€90-110k
2+ days a week in office
Claims management company for flight disruptions
Open for applications
Claims management company for flight disruptions
201-500 employees
Open for applications
€90-110k
2+ days a week in office
201-500 employees
Company mission
To make claiming compensation as easy and seamless as possible.
Role
Who you are
- You operate at the intersection of product thinking and design leadership, bringing a clear point of view and the ability to influence direction, not just execute it
- You’ve built and shipped mobile products end-to-end, and you understand what great mobile UX looks like from first interaction to long-term engagement. You know how to scale quality through strong design systems
- You think like a product leader. You focus on the right problems, connect user needs with business impact, and make decisions that move the product forward, not just make it look better
- You’re comfortable in fast-moving, ambiguous environments. You take ownership and don’t wait for perfect clarity - you create it
- You work fast and pragmatically. You use tools like AI to explore ideas, validate directions, and accelerate your workflow. You know when to go deep in Figma and when to move on
- You’re an exceptional communicator. You align teams, influence stakeholders, and articulate product thinking in a way that drives decisions and builds trust
- You collaborate closely with engineers - including distributed or external teams - and understand what it takes to turn ideas into production-ready solutions
- You have a high bar for quality, but also strong judgment. You know when to refine and when to ship
- You’re fluent in business English
What the job involves
- We’re looking for a Lead Product Designer to own this journey - defining how the product works, how it evolves, and how it delivers meaningful value to millions of travelers.
- You’ll work closely with product and engineering tribes to define problems, form hypotheses, build and test solutions, and continuously improve the product based on real user behavior.
- You will lead mobile design while helping the team operate with more speed, clarity, and impact
- Own AirHelp mobile app product design end-to-end, from problem definition through shipped outcomes and iteration
- Operate with a hypothesis-driven mindset. Frame problems clearly, align quickly, and move fast into testing and learning
- Prototype early using AI tools (Cursor, Claude), building real flows instead of static mocks. Treat prototypes as the starting point for production
- Validate through real usage. Talk to users, run quick tests, and use data to continuously adjust direction
- Translate validated ideas into production-ready design, with strong attention to clarity, edge cases, and system alignment
- Balance speed and craft. Move quickly to explore, then refine in Figma to deliver polished, scalable solutions
- Own both day-to-day improvements and larger strategic initiatives, balancing priorities based on evolving business needs
- Contribute to product strategy by identifying opportunities and leading initiatives from concept to execution.
- Raise the bar for design through systems thinking, knowledge sharing, and mentoring
- What you will deliver in your first 12 months:
- Redesign and optimize core app architecture and key flows to significantly increase engagement during the day-of-flight experience
- Drive meaningful post-flight engagement by introducing high-value follow-ups that extend the user relationship beyond a single trip
- Increase organic growth by making the app inherently shareable at key travel moments, turning users into distribution
- Improve re-engagement by building habits and triggers that bring users back for their next trip, not just their current one
Our take
Customer support and claims tech are most often reserved for law firms and legal teams, but AirHelp’s focus on the air travel industry has carved them out a niche and amassed the company a client base of 16M people. Focusing on assisting travellers with air travel rights, delays, cancellations, missed connections, strikes, baggage loss, and denied boarding compensation, AirHelp’s team speak 17 languages and works in partnership with law firms in 30 countries.
AirHelp’s law firm partnerships are a vital asset to the company, which must navigate a shifting sands ecosystem where different countries and companies have different laws. So far, AirHelp has amassed a significant amount of funding from the likes of ABRY Partners, which should help it continue building these partnerships and expand its operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Aug 2016
$12m
SERIES A
Aug 2014
$0.2m
SEED
Total funding: $12.4m
Company benefits
- Hybrid work model: Split your week between team-time at the office and focused work from home.
- Professional development: We support growth with learning budgets and transparent career paths.
- Leadership training: From first-time leads to senior managers, we invest in leadership at every stage.
- Performance reviews: You'll get regular, thoughtful feedback to help you grow and move forward with purpose.
Company HQ
Friedrichshain, Berlin, Germany
Leadership
Tomasz Pawliszyn
(CEO)A Member of the Revenue Collective. Previously worked at Studio Moderna for over 9 years, while there they held Directorial and Operations roles. Prior to that, they worked as a Senior Project Leader at Toyota Motors Europe.
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