Solutions Architect, ServiceTitan
$85.7-114.6k
+ Annual bonus and equity
Office located in Glendale, CA
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
$85.7-114.6k
+ Annual bonus and equity
Office located in Glendale, CA
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- You are an adept problem-solver who delivers outstanding customer service, capable of resolving complex client cases with autonomy and a strong sense of urgency
- We are looking for an individual who is passionate about leveraging technology to drive customer success and who thrives in a dynamic, forward-thinking environment dedicated to revolutionizing the home and commercial services industry
- Bachelor's degree with a minimum of 4 years of relevant working experience; OR Master's degree with a minimum of 2 years; OR PhD; OR equivalent, relevant experience in the trades
- ServiceTitan Expertise: Deep product knowledge across the entire ServiceTitan platform, with at least 4+ years of direct experience
- Industry Acumen: In-depth understanding of ServiceTitan customers' business and operational needs and priorities
- Analytical Skills: Advanced Excel skills (xlookups, pivot tables, macros, etc.)
- Communication: Exceptional written and verbal communication skills
- Project Management: Strong project management skills, including monitoring assignment progress, determining actionable paths to completion, and meeting target timelines
- Ownership: Proven ability to take ownership and consistently perform as a high-contributing individual
- Travel: Ability to travel domestically up to 25-50% of the year. Highly Valued
- Experience with Asana, SQL, Salesforce, QuickBooks (Online and/or Desktop), Intacct, and GSuite. ServiceTitan Certified Administrator (STCA) certification. One or more of the following certifications: PMP, CMA, Lean/Six Sigma, or similar. Prior leadership experience
- Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share
- So, if you have the skills but are hesitant to apply because of your background, apply anyway
What the job involves
- As a Solutions Architect, you will play a crucial role in the Contractor Advisory Services team, guiding our customers through their ServiceTitan journey and collaborating with Product, Professional Services, and Customer Success to deliver exceptional outcomes
- Client Solutioning: Lead efforts to resolve issues for medium-to-high complexity clients and projects, encompassing account audits, optimization analysis, and advanced product adoption implementations
- Collaborative Support: Work closely with and support Senior Solutions Architects in leading larger, more complex initiatives
- Root Cause Analysis & Innovation: Conduct thorough root cause analysis on significant or recurring product challenges, identifying innovative solutions, process improvements, and contributing to training materials or white papers
- Cross-Functional Resolution: Partner effectively with cross-functional teams to resolve issues and drive necessary changes, consistently maintaining high customer satisfaction
- Customer Journey Impact: Contribute to the customer journey by advising on sales product market fit, scaling onboarding plans for core product and advanced features, and driving customer engagement, ROI, and best practice adoption with the Customer Success team
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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