Head of Corporate Communications, Cresta
$260-275k
+ Offers Equity
Real-time intelligence for contact centers
Be an early applicant
Real-time intelligence for contact centers
201-500 employees
Be an early applicant
$260-275k
+ Offers Equity
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- At least 8 years of communications experience, ideally for a SaaS or B2B business
- Excellent communication skills and comfortable presenting in executive-level settings
- Strong network builder to help nurture relationships with key reporters
What the job involves
- We’re looking for an exceptional, results-driven Head of Communications to build and scale mission-critical programs, from exec comms to PR to internal comms
- This role reports directly to the Chief Marketing Officer and you’ll collaborate closely across our Marketing and Executive team to make Cresta an aligned force and well-known brand
- This is your chance to lead the comms strategy at one of the fastest-growing AI companies
- Develop and manage the voice of the CEO and executive team across keynotes, thought leadership, media, social, and internal engagements
- Draft speeches, bylines, and messaging for major moments (funding, product launches, customer events, etc.)
- Lead Cresta’s PR strategy including media relations, agency management, press releases, and crisis communications
- Build and maintain relationships with top-tier tech, business, and trade media
- Own proactive storytelling, industry commentary, and news-jacking efforts to grow brand awareness and category leadership
- Build internal comms programs that align the team around our mission, strategy, and culture
- Own recurring org-wide comms such as All Hands, newsletters, and major announcements
- Partner with People, Product, and GTM teams to cascade key initiatives
- Evolve Cresta’s corporate narrative in line with business goals and industry shifts in deep partnership with product marketing
- Ensure consistency across channels, from board decks to blog posts
Our take
Cresta is an innovative customer service platform, which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees, and analyses why they outperform their colleagues, before providing personalized guidance to other members of staff.
This unique approach makes it possible to share best practices rapidly, and both improve and consistently implement customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition to this, the machine learning aspect of Cresta enables companies to continually optimize their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls every year, Cresta has been afforded a massive opportunity if it can continue to improve this side of business for its clients. The company has already been recognized as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
University South, Palo Alto, CA
Salary benchmarks
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