Senior Customer Success Manager, Vantage

• If you enjoy infrastructure and working with companies to learn about their infrastructure in an effort to help them save money, this could be an ideal job for you
• 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
• Strong nice-to-have: any cloud infrastructure technical experience
• Ability to manage a wide portfolio of accounts from SMB up to large enterprise corporate accounts
• Strong emotional intelligence and the ability to empathize with customers
• Someone who is plugged in and responsive to customers emails and Slack messages
• A kind person

Desirable

• Vantage’s customer base is growing and, as a result, we’re looking to onboard another member to our customer success team
• The Vantage customer success team works with customers after they’ve already chosen to subscribe to Vantage
• You’ll serve as your customer’s main point of contact after being introduced by a sales team member
• You’ll lead your customers through onboarding, conduct training sessions, solicit ongoing product feedback, present business reviews, and be the voice of the customer in internal company meetings
• This role is more technical and product-oriented and you’ll be looked at as a subject matter expert from a customer perspective
• Customer Success Managers currently work with customers from growth stage startups up to enterprises
• Our customers are technical in nature and require a high bar for people that they work with
• Provide training to customers on how to use Vantage
• Be the main representative to customers on behalf of Vantage through email, Slack, and Zoom calls
• Represent customer support issues and product feature requests to the rest of the organization
• Work with Autopilot customers to understand and educate on financial commitment risk profiles
• Provide our sales team with relevant customer account details to ensure successful renewals
• Consistently and authentically work as an agent of the customer to represent their needs to the broader organization