Onboarding Specialist, Thunes
+ Performance and company bonus
Office located in Sagrada Familia, Barcelona
Simplifying international payments
Open for applications
Simplifying international payments
201-500 employees
Open for applications
+ Performance and company bonus
Office located in Sagrada Familia, Barcelona
201-500 employees
Company mission
To connect every corner of the world and make the global economy accessible to all.
Role
Who you are
- ~Bachelor’s Degree in a Business, Sales or related field
- Has work experience in commercial corporate environment- ideally in Financial Services or a Tech Company
- High level of Microsoft Office Suite competency including at least intermediate Excel proficiency (Creating visual representations of data, creating & managing pivot tables, ability to organize data using SUMIF, COUNTIF, and VLookup.)
- Salesforce/ Hubspot or other CRM proficiency
- Must be highly organised, independent and able to prioritise tasks
- Ability to work under pressure in a rapidly evolving fast-paced environment
- Adept at developing and executing actions synthesized from analysis issues
- Detail-oriented and a believer in value of process
- Must be flexible, self-motivated and team-oriented
- Highly adaptable, able to accept and create change
- Project management skills are desirable
- Bachelor’s degree in Business, Sales, Marketing, or related field
- 2-4 years of experience in sales support, sales operations, or customer service in a B2B or fintech environment
- Strong understanding of sales processes and CRM systems (Salesforce experience is a plus)
- Excellent written and verbal communication skills with a customer-centric approach
- Strong organizational and multitasking abilities
- Ability to work independently, manage time efficiently, and prioritize tasks in a fast-paced environment
- Detail-oriented with strong analytical skills and problem-solving capabilities
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
What the job involves
- Reporting to the Head of Onboarding, this position will manage the end - to - end onboarding process for prospects that want to onboard with Thunes.The onboarding support will be the point-of-contact for the internal stakeholders and the future member
- Responsibilities include supporting the member with the required steps and follow up internally to streamline the onboarding
- This position requires a detailed-oriented and proactive individual to streamline processes, manage documentation, and support the team in achieving business goals
- You will collaborate closely with the sales, legal, compliance, finance and technical teams to ensure efficient operations and outstanding customer service
- Assist prospect and BD after the qualification stage
- Onboarding Support to follow up and enhance internal processes
- Close follow up on the onboarding process (compliance, legal & technical integration) with internal & external stakeholders
- Coordinate with various internal stakeholders to remove obstacles
- Once onboarded, guide the customers through the internal Hypercare program
- Identify inefficiencies in the sales/onboarding process and implement improvements
- Monitor and update the CRM, ensuring data accuracy for internal reporting
- Work closely with internal teams, such as Finance, Compliance, Treasury, Legal and Solution Delivery to ensure all onboarding / offboarding processes are followed
Our take
The way we pay has changed considerably in recent years, but sending international payments online can still be time-consuming and overly complex. Thunes solves this problem by making cross-border payments quicker and easier.
Thunes allows businesses to process payments anywhere in the world, improving their revenue. The company has managed to differentiate itself from traditional payment platforms thanks to their flexibility, transparency and low cost. They have also avoided competing with payment giants such as PayPal, who they now number as a customer. Other clients include Uber, Deliveroo and Grab.
In 2023 Thunes opened offices in Beijing after entering the Chinese market in 2021. This coincides with $60 million in Series C funding that is going towards the expansion of Thunes into new markets via cross-border payments which, alongside China, include Latin America and the Middle East. This indicates a strengthened global reach for Thunes.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2025
$150m
SERIES D
Jul 2023
$12m
SERIES C
Total funding: $382m
Company benefits
- Bonuses
- Regular learning opportunities
- Volunteering opportunities
Company HQ
Downtown Core, Singapore
Leadership
Peter de Caluwe
(CEO & Executive Chairman)Previously served as CEO of Ogone and as CEO of Payments at Naspers.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 14 more jobs at Thunes