Customer Success Manager, Solv
Same-day doctor appointments booking app
Job no longer available
Same-day doctor appointments booking app
101-200 employees
Job no longer available
101-200 employees
Company mission
To empower consumers to simplify their day-to-day healthcare needs.
Role
Who you are
- Have previously been a SaaS based technical account success consultant or project manager (bonus points if that was in the healthcare space)
- Have a proven track record of successfully delivering product solutions to customers
- Thrive in an environment with accountability and enthusiasm for both individual and team goals
- Are confident in managing evolving priorities and riding the waves in high-growth environments, with a natural knack for organization, prioritization, and triaging tasks with ease
- Love to create processes and don’t hesitate to take action when you see a gap that needs to be filled
- Experience a strong sense of ownership and are confident in meeting deadlines and maintaining communication in remote work relationships
- Demonstrate analytical problem-solving skills, proactively creating and delivering on metrics for platform and partner success
- Are passionate about being part of a team that values creating an inclusive, engaging environment for all of its members
What the job involves
- We’re hiring a Partner Success Consultant to work at the forefront of providing Solv’s exceptional experience to our partners
- Professionally we are looking for passionate problem solvers who can quickly build relationships, deliver analytical solutions, manage projects, and communicate value externally and internally
- Culturally we are looking for a team member who will come in with a high degree of enthusiasm for accountability, recognition, collaboration, and individuality
- Manage SMB partner needs post sale as the Solv product and healthcare expert
- Build expert authority and trust in communications with partners through a consultative and results oriented approach with Solv product solutions
- Maintain the SMB partner segment to meet and/or exceed company and individual goals
- Quickly and creatively, solve for partner product issues, when they arise
- Cultivate provider partnerships and product utilization through proactive retention and value based communication initiatives such as Quarterly and Annual Business Reviews, Clinic performance diagnostics, and Performance Pricing ROI communication
- Pursue data integrity with a high level of specificity in partner documentation at all times as a means to keep partner satisfaction initiatives organized and on track
- Bring energy and creative problem-solving to every client interaction
Our take
Solv's network of healthcare providers enables users to access same-day healthcare appointments conveniently online or through its app. The company is committed to price transparency - a key feature that is lacking elsewhere in the industry - with Solv ClearPrice displaying self-pay prices upfront at point of booking.
The company has partnered with high-quality care providers across the US which it equips with technology to improve their services and performance, and expects to serve a good portion of the hundreds of millions of people now seeking care on their terms. It is now focussed on bridging the gap between telehealth appointments and procedures that must be done in-person, by collaborating with Included Health, a virtual care and health navigation company.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2021
$45m
SERIES C
Nov 2020
$27m
SERIES B
Total funding: $95.1m
Company benefits
- Remote team with collaborative spaces in the San Francisco Bay Area & Denver
- Fun-Friday-AMA sessions, virtual lunches and coffee chats, weekly team demos, and more!
- Solv-sponsored social + wellness events like team runs, cook-offs, and improv classes
- Generous health benefits and wellness tools
- Solv Plus memberships, paid parental leave, Commuter benefits, 401(k), and income protection benefits
Company HQ
Northern Waterfront, San Francisco, CA
Leadership
Board Director at Atlassian. Former SVP and GM of Business Services at Trulia.
Daniele Farnedi
(CTO)Member of the Board of Advisors at Sharelock.ai, and Advisor at Seniorly. Former CTO of Trulia.
Salary benchmarks
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