Director of Strategy & Operations, Salesforce
Trailhead Ecosystem
$193.8-281.1k
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$193.8-281.1k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- 5+ years of experience in operations, strategy, program management, or a Chief of Staff role, preferably within a technology or product-focused organization
- Proven experience in developing and managing rhythm of the business processes, including annual and quarterly planning cycles
- Demonstrated ability to manage complex budgets and financial processes
- Hands-on experience in creating compelling, data-driven presentations for executive audiences
- Strong understanding of strategic planning methodologies, such as V2MOM
- Excellent verbal and written communication skills, with the ability to communicate effectively across various levels and functions
- Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines
- Strong analytical and problem-solving skills, with the ability to translate data into actionable insights
- Ability to influence and drive results in a matrixed environment
- Proficiency in productivity and collaboration tools (e.g., Google Workspace, Slack, Salesforce)
- A proactive and self-starter mentality with a strong sense of ownership
- Comfortable working in a fast-paced and evolving environment
What the job involves
- This role is a critical partner to the leadership team across Trailhead Product & Engineering, Trailhead Learning Content, and Trailblazer Community & Workforce Development.
- You will work closely with the respective VPs and their leadership teams to streamline operations, manage resources effectively, and drive strategic initiatives forward. The ideal candidate is a detailed-oriented, strategic executor with a strong planning and budgeting background, and adept at building strong relationships across diverse teams
- Operations & Chief of Staff Support: Partner with the SVP to drive leadership operations and act as a right-hand
- Rhythm of the Business: Define and manage the cadence, forums, communication, and follow-up for business reviews of KPIs and major initiatives
- Strategic Planning & V2MOM: Own annual and quarterly planning cycles, including V2MOM definition, tracking, and reporting, as well as budget and staffing
- Budget Management: Oversee the consolidated budget, including allocation, forecasting, prioritization, and expenditure tracking across all teams
- Data Analysis, Reporting, and Metrics: Analyze KPIs and business data to provide actionable insights, create clear reports, define and track key metrics beyond V2MOM, and develop dashboards to visualize performance and progress
- Operational Excellence: Design, implement, and manage key operational processes (annual planning, bi-weekly ops reviews, MBRs, QBRs) to ensure efficiency and accountability
- Executive Communications: Develop and deliver executive-level presentations and communication on strategy, business performance, and monthly team updates
- Internal Communications Strategy: Develop a broader internal communications strategy beyond the monthly summaries, including town halls, all-hands meetings, or internal newsletters
- Cross-Functional Collaboration: Foster strong relationships and facilitate collaboration across the Trailhead Ecosystem and other Salesforce organizations
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
Financial District, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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