Head of Delivery, Valve
Plus equity
1-4 days a week in office
Flexible workspace solutions
Open for applications
Flexible workspace solutions
21-100 employees
Open for applications
Plus equity
1-4 days a week in office
21-100 employees
Company mission
To power flexible workspace sales, marketing & distribution.
Role
Who you are
- You’ll bring deep operational experience, a strategic mindset, and spine tingling ambition to drive and deliver even more value to our customers
- Key requirements for this role is having proven expertise with Google Business Profile, performance OR brand marketing delivery and strong digital marketing analytics (you know your CLTV from your CPA)
- You care deeply about customers, and it shows in how you lead, communicate, and design processes
- You’ve delivered solutions across Google Business Profile, Apple Business Connect, and Bing Places
- You bring experience across support, account management, and customer strategy
- You’ve worked in a fast growth tech company or digital media environment
- You’re data-fluent, with a strong grasp of acquisition and success metrics
- You’ve led teams and have taken formal steps in your own leadership development
- You take ownership. When something needs doing, you do it
- A systems mindset, with high standards and structured delivery
- Strong interpersonal instincts: You build rapport quickly and earn trust
- Operational creativity: The ability to design processes that actually work
- Clear communication with customers and colleagues
- A calm presence, even when things move fast
What the job involves
- We're hiring a world-class Head of Delivery (m/f/d) to lead our next phase of operational excellence and customer impact
- This is a new, high impact role at the heart of our growth strategy
- Our Customer Success team already operates at an exceptional standard, responding to client needs within a one hour SLA, providing best-in-class training sessions and consistently exceeding expectations
- Now, we’re looking to raise the bar even higher: enhancing quality, designing new playbooks and shaping a world class delivery experience that scales with our business
- You’ll report directly to the VP of Operations and be based in our London HQ (hybrid working supported), working across teams to build systems, coach high performers, and drive results that matter
- Head of Delivery is more than just a management role, it’s a chance to architect the systems, processes, and people that will define how Valve shows up for its customers
- You’ll design onboarding journeys, support models, and reporting frameworks that reflect our values: clear, human, and quietly robust
- You’ll champion our customers’ goals, shape their success, and lead a talented team to deliver impact with calm confidence
- Lead a growing team with structure, care, and clarity
- Set and manage goals, conduct 1:1s and performance reviews
- Offer ongoing coaching, training, and career support
- Collaborate with the VP of Operations on headcount planning and hiring
- Shape, deliver and iterate the entire customer onboarding experience
- Develop educational materials and training that empower customers to get the most out of Valve’s solutions
- Build relationships with senior client stakeholders, aligning our roadmap to their goals
- Partner with Product to identify platform improvements based on customer needs
- Lead qualitative and quantitative research to stay close to the pulse of Operator demand
- Create repeatable systems to report on impact and value - monthly, clearly, and consistently
- Oversee customer renewals and solution expansion with a focus on retention and satisfaction
- Define the metrics, methods, and moments that keep Success performance high and relevant
- Build scalable support processes with fast, responsive triage and clear escalation routes
- Track, meet and report on our 1 hour SLA for key support channels with our customer
Salary benchmarks
Our take
Launched in 2019, Valve offers SaaS technology, tooling, and APIs that together power the global workspace market. The start-up provides turnkey sales, marketing and distribution solutions for commercial real estate professionals, online booking platforms and flexible workspace operators.
The flexible workspace rental market is the fasted growing sector of commercial real estate, expected to be valued at $300 billion by 2030. Whilst the pandemic accelerated the switch to flexible working, engendering a growing number of players in this sector, operators still struggle to lease space efficiently and brokerages haven’t found streamlined digital access to inventory, data and content. Valve’s unified system fills this gap, ensuring more efficient transactions for all parties.
Already operating in over 10,000 buildings in over 250 cities, recent seed funding by Project A and Discovery Ventures will enable Valve to expand its reach further across North America and EMEA.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Sep 2022
$4.5m
SEED
Total funding: $4.5m
Company benefits
- Training and development: First month in Valve they will invest in a training course for your specialist area with a plan for future training
- Flexible working: They are pragmatic not dogmatic, be where you are most effective at producing the best outcome for the company
- Investment in your home working setup: They want to support your productivity, satisfaction and effectiveness
- Proven management and leadership team that invests time to progress your career as fast as possible: Your rapid success is mutual interest
- Quarterly off-sites, monthly team nights out and annual international company events.
- Equity package
Company HQ
London, UK
Leadership
Nick Roveta
(CEO)Previously co-founded Merging Media, acting as Marketing Director. Served as an Advisor to the Group Management Board of Mobvista, Chief Operating Officer for GameAnalytics, Chief Product Officer for goviral, Head of Product for Ad.com, and as Head of Publisher Services for TradeDoubler.
Share this job
View 1 more job at Valve