Business Operations Lead, Ophelos
£60-70k
2 days a week in office
Improving the financial health of consumers and businesses
Be an early applicant
Improving the financial health of consumers and businesses
21-100 employees
Be an early applicant
£60-70k
2 days a week in office
21-100 employees
Company mission
To become the new standard for how organisations resolve debt - ethically & technologically.
Role
Who you are
- You have demonstrable experience in solving a myriad of problems at start-up(s), regardless of industry (the more hands on the better)
- You have excellent communication and interpersonal skills that allow you to liaise with diverse stakeholders
- You’re highly organised and detail-oriented, with a focus on delivering high-quality results
- You’re highly adaptable and able to operate happily where others are blocked by grey
- You have a team first ethic with a want to mentor and develop others
What the job involves
- As we move into our next phase of growth we are on the hunt for a Business Operations Lead. This is a pivotal role, reporting directly to the COO, focused on optimising processes, driving cross-functional collaboration, and supporting senior leadership in driving business growth
- This role offers unique exposure to all aspects of building a fast-growing AI company. It will also involve mentoring, fostering growth and innovation throughout teams
- Shape and execute both day-to-day operations and long term strategic initiatives at Ophelos
- Identify inefficiencies and implement solutions - crucial to success as we rapidly expand
- Partner closely with various departments and team members, acting as both a bridge and guide to drive company wide metrics
- Problem solve - getting your hands dirty while enabling others so you don’t repeatedly fix the same problems. Ruthlessly prioritising and targeting the work with the biggest bang
Salary benchmarks
Our take
Debt affects millions of consumers in the UK. Over 300 people a day are declared insolvent or bankrupt – that's equivalent to one person roughly every 4 minutes. And at the same time, 12.8 million households have less than £1,500 in savings, and 4.8 million households live without at least one essential household appliance. But the aggressive ways in which companies collect debt remains relatively unchanged from 100 years ago.
Ophelos is an early-stage startup aiming to radically alter the way consumers manage debt. Their focus is on reimagining the customer experience by interacting with households through digital platforms and truly supporting them on their journey to become debt-free and beyond.
Backed by some of Europe's top investors – who have previously backed Citymapper, Curve, TrueLayer, and Wayve – the Ophelos team of researchers, engineers and business leaders bring decades of experience working across enterprises and academia, for companies like Oracle, Monzo and IBM, and academic institutions such as Oxford University, the University of Amsterdam and the University of Hong Kong.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Meaningful work
"Working in a relatively niche and old-school industry (debt collection) means that there's so much scope for innovation & improvement. Every project..."
Funding (2 rounds)
Jun 2022
$6.2m
SEED
Jun 2021
$2.3m
SEED
Total funding: $8.5m
Company benefits
- £500 Learning & Development Allowance per annum
- 33 days holiday (incl. bank holidays)
- Flexible Working arrangement - work from the office 1+ day per week and the rest from home
- Team Activities (Team Lunches, After-Work Fun, etc.)
- Cycle to work scheme
- £200 annual working from home allowance
- Private Healthcare through Vitality
- Choose when to take Public Holidays
- Cashback on dental, optical, physio appointments
Company values
- Obsess over Customers & Clients - we prioritise our customers and clients, finding solutions that benefit both. Compassion, empathy, and respect underpin every interaction and decision we make
- Feedback is a Gift - we give honest feedback, ensuring we are sensitive in our delivery, and mindful of how different people like to give and receive feedback. We proactively ask for feedback and seek out different opinions in the room to diversify perspectives
- Be Selfless, Act Autonomous - we empower each other to make decisions, both practically and emotionally. We give each other freedom, because we know we can rely on one another
- Move with Courage & Urgency - prioritise action, especially when the decision is reversible. Experiment and deliver fast
Company HQ
City of London, London, UK
Articles
Leadership
Amon Ghaiumy
(CEO)Experienced startup operator, previously Director at Moat (acquired by Oracle) and ASAPP.
Paul Chong
(CCO)Experienced technology executive, previously Head of IBM Watson, and VP at ASAPP.
Qingchen Wang, Ph.D
(Chief Scientist)Leading AI/ML researcher and professor at the University of Hong Kong.
People progressing
Melissa started as a Mid Software Engineer in 2021 (employee no. 11). She progressed to Senior Software Engineer in March 2023 and is now the Tech Lead for our CX squad.
Diversity, Equity & Inclusion at Ophelos
- We are committed to creating a diverse work environment. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.
- Our team is truly diverse and multi-cultural, with backgrounds from England, Russia, Germany, Iran, Australia, China, Malaysia, Italy, Canada, Mauritius and more.
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