Customer Support Engineer, Cohere
Enterprise-grade AI solutions for real-world business problems
Open for applications
Enterprise-grade AI solutions for real-world business problems
501-1000 employees
Open for applications
501-1000 employees
Company mission
To empower businesses to scale innovation, boost productivity, and drive progress that reaches everyone.
Role
Who you are
- If you’re passionate about AI, thrive in fast-paced environments, and love helping others succeed, this is the perfect opportunity to make an impact
- You have 3+ years of experience in technical support, software engineering, or a customer-facing technical role
- You have familiarity with containerization (Docker, Kubernetes)
- You possess programming skills (e.g., Python, JavaScript) and familiarity with APIs, REST, and developer tools
- You’re adept at troubleshooting and enjoy solving puzzles, even in ambiguous situations
- You excel at communicating complex technical concepts clearly to both technical and non-technical audiences
- You’re customer-obsessed, proactive, and driven to deliver exceptional experiences
- You thrive in collaborative, cross-functional environments
Desirable
- Experience with NLP, machine learning, or AI-powered products
- Familiarity with cloud platforms (AWS, GCP, Azure, OCI)
- Knowledge of data analysis tools (e.g., SQL, Pandas, Jupyter Notebooks)
- If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply!
What the job involves
- As a Customer Support Engineer, you’ll be the bridge between our innovative technology and the customers who rely on it
- This role is critical in ensuring seamless adoption, resolving technical challenges, and shaping the future of our products through actionable feedback
- Responding to technical inquiries from enterprise customers via email, chat, or conference calls, helping them integrate and optimize Cohere’s API and tools
- Debugging complex issues by analyzing code snippets, logs, and error messages, then collaborating with the Engineering team to drive resolutions
- Creating and updating self-service resources (e.g., documentation, tutorials, and FAQs) to empower users and reduce ticket volume
- Tracking and prioritizing support tickets, ensuring timely follow-ups and clear communication
- Sharing customer insights with Product and Engineering teams to influence roadmap decisions and improve user experience
- Leveraging our internal tools to identify opportunities for automation and process improvement
Salary benchmarks
Our take
Many businesses are now faced with the challenge of adopting advanced AI safely and securely. While AI tools like ChatGPT are making headlines, companies (especially those in regulated industries such as banking, telecoms, or government services) worry about privacy, compliance, and control over their sensitive data. Cohere addresses these concerns by offering AI solutions that can be trained on a company's internal data and, importantly, run on their own infrastructure rather than relying on external cloud providers. And in a world where data breaches and regulatory scrutiny are constant threats, this focus on trust and security is key.
In a competitive landscape, dominated by giants like OpenAI, Google, and Elon Musk;'s xAI, Cohere is setting itself apart by targeting businesses exclusively. Its approach has earned it contracts with some big names, like Royal Bank of Canada, Fujitsu, LG, Oracle, and Dell. By focusing on reliability and enterprise adoption rather than viral consumer appeal, Cohere has carved out a strong niche for itself.
This isn't going unnoticed either, as the company recently raised $500M, boosting its valuation to $6.8B, and brought on board top talent from MEta and Uber to strengthen its leadership team. Alongside this, its doubled its annual recurring reveneu to $100M in 2025 and is aiming to hit $200M by year-end. With its North platform for AI agents and a lean cost structure compared with larger rivals, Cohere is very much ready for more growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
192% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2025
$100m
LATE VC
Aug 2025
$500m
LATE VC
Total funding: $1.5bn
Company benefits
- Six weeks’ paid vacation
- Equity / stock options
- RRSP, 401(k), and Pension Scheme contributions
- Coverage for 100% of your insurance premiums across health, dental, vision, and travel
- Additional coverage for accessing mental health providers/services
- Six months of fully paid parental leave, including adoption and surrogacy
- Financial support for egg freezing and IVF in Canada and the UK
- A monthly fitness and wellness allowance
- Globally dispersed company that supports a remote work culture
- A $2,000 annual education benefit for professional development
- A weekly stipend for meals when working remotely and catered lunch when working from one of our global offices
- A monthly arts and culture allowance
- A monthly quality time allowance
Company HQ
Grange Park, Toronto, ON
Leadership
Aidan Gomez
(Co-Founder & CEO)Aidan received a PhD in Computer Science from the University of Oxford in 2024 and has served as Cohere's CEO since co-founding the company in 2019.
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