Senior Billing Specialist, Fastly

• An ideal candidate will be comfortable learning and working with a complex web of software, processes, and teams and is eager to roll up their sleeves and dig into issues
• 4+ years of work in billing, OTC, accounting, revenue operations, or other relevant experiences
• Able to accurately prepare and review manual calculation files
• This is a customer-facing role, the willingness and mental fortitude to handle people from all walks of life in a professional yet grounded manner; ideally someone who enjoys helping people
• Proficient with Excel and Google Sheets, e.g. formulas like XLOOKUP/SUMIFS, pivot tables, data cleaning, using keyboard shortcuts, presentable formatting
• Accurately prepare and review manual calculation files
• You have experience handling and understanding complex customer contracts and service orders

Desirable

• The Revenue Operations team owns the order-to-cash (OTC) process and the billing experience at Fastly, and we’re looking to add to the team to support Fastly’s growth and build toward scalability
• The Senior Billing Specialist will report to the Billing Manager and can expect to regularly interface with customers and collaborate cross-functionally with Credit and Collections, Cash application, revenue accounting, Sales, Business Systems, and Engineering
• You will review inputs for completeness and accuracy in the billing and finance systems to generate timely and accurate customer invoices
• You will own the resolution of billing issues by analyzing data and collaborating with cross-functional stakeholders (e.g. sales, engineering) and communicating directly with customers
• You will maintain and review customer information in the billing and finance systems - such as tax, purchase orders, or contact information (Email, address)
• You will drive innovation in OTC through monthly retrospectives and project-based work
• You will assist with close, audits, financial reporting, and internal controls testing, as well as ad-hoc finance projects or processes
• This position will require you to be available during core business hours

• Anticipated Posting Close Date*: 1/1/2024
• Job posting may close early due to the volume of applicants