Senior UI/UX Designer, ServiceNow
Cloud Observability
$137-233k
+ Equity + Variable/Incentive compensation
Office located in Santa Clara, CA
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$137-233k
+ Equity + Variable/Incentive compensation
Office located in Santa Clara, CA
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- We are always looking for passionate individuals to drive user research, prototyping, or experience design activities for a portfolio of products
- 4+ years of experience as an interaction designer, user experience designer, or similar role, with a history of operating at a senior level
- An inspiring portfolio showing us how you researched and crafted great experiences
- A clear systems-thinking and empathetic approach knowing how everyone and everything fits within the system to make informed decisions
- Expert in design and prototyping tools (Sketch, Figma, InVision, etc.)
- Ability to understand and distill complex problems into elegant, intuitive solutions
- Ability to promote and champion your design and strategy solutions based on reason, research, and data
- Experience working in an iterative and agile development environment
- Strong written and verbal English communication skills
- Excellent teamwork, communication, and problem-solving skills to effectively work with multi-functional and multi-disciplined teams
- Self-starter who can work with minimal supervision in a fluid, fast-paced environment
What the job involves
- The Global Cloud Operations (GCO) Organization at ServiceNow is growing rapidly and we are looking for someone to join the GCO Engineering team with a passion for solving complex UX challenges through best practice and design thinking
- As a UX Designer, you will collaborate with Product owners, and the research team to form and drive the vision for what a world-class digital experience could and should be for a customer-facing product
- You will be part of the growing engineering organization
- Independently lead and drive large-scale design projects for our post sale experiences
- Design, prototype, and launch compelling products both aesthetically stunning and bar-raising for interaction design
- Execute end-to-end detailed design deliverables as a series of experience maps, storyboards, wireframes, and interactive prototypes
- Collaborate with user researchers to define and conduct user research to truly understand our customer's and users goals and needs
- Coordinate and integrate the work of fellow designers for a seamless and unified experience
- Engage with product teams at a strategic level to frame what we need to build and how to get there
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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