Account Manager, Very Good Security
$65-90k
Plus stock options
Security and compliance infrastructure platform
Job no longer available
Security and compliance infrastructure platform
201-500 employees
Job no longer available
$65-90k
Plus stock options
201-500 employees
Company mission
To protect the world’s sensitive data, enabling innovation while ensuring security and privacy.
Role
Who you are
- 2+ years of customer-facing experience, mainly as a Customer Success Manager
- Prior experience increasing satisfaction, driving adoption, retention, and revenue expansions
- Experience growing an existing account base, comfortable with pitching new products and negotiating
- Experience in maintaining a minimum of 95% renewal revenue to minimize churn
- Drive new business growth through greater customer advocacy
- Experience working with complex, multi-divisional, multi-geographical customers
- Experience driving process improvement and building new processes in a startup environment
- Strong leadership, project management, presentation skills and a bias for action
- A high-degree of empathy, impressive executive presence, and communication abilities
- Ability to create structure in ambiguous situations and design effective processes
- Experience working cross-functionally with Sales, Product, Marketing, Engineering and more
- Experience with tokenization, payment processing, cryptology, and security products highly desired
- Out of the box thinker that thrives in a fast paced startup environment
- BA/BS preferred
What the job involves
- VGS Customer Success team engages our corporate customers to achieve their strategic objectives and maximum value from their investment and drive overall adoption
- This critical function serves as the liaison between the customer and the VGS ecosystem, streamlining collaboration with Product Management, Finance/RevOps, Sales, and Implementations
- As a Senior Account Manager at VGS, you’ll be managing a portfolio of customers, mainly top-tier and strategic ones
- You’ll be responsible for overseeing the lifecycle and understanding each customer’s business objectives, driving adoption, and tracking outcomes leading to renewals, expansion, and advocacy across your portfolio
- You will organize and lead cross-functional tasks at VGS, specific to the needs of clients in your portfolio
- You will be directly responsible to develop a deep understanding of each customer’s industry and use case and tailor growth strategies for each, to encourage mutual partnership and improved business outcome
- Manage a book of business consisting of approximately 50 accounts
- Drive immediate onboarding activities such as integrations and training for new customers by partnering with VGS and customer implementation teams
- Own and nurture relationships with our larger customers, which includes, but is not limited to: increasing adoption/utilization, ensuring retention, working collaboratively to expand revenue, and monitoring satisfaction
- Establish a partnership with customers in order to build Account Plans, define critical goals, or other key performance indicators and aid in achieving their goals
- Empathize with every aspect of our customer’s experience, from onboarding to renewal, and on!
- Measure and monitor customers' achievement of critical and key performance indicators, reporting both internally and externally
- Establish regular cadence (weekly, monthly, quarterly) with each assigned client, performing Executive Business Reviews
- Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services
- Identify, manage, and work quickly and independently to close up-selling and cross-selling opportunities
- Represent the voice of the customer across the organization to inform our sales process and product roadmap
- Identify opportunities for customers to be brand champions and advocates, build testimonials, case studies etc
- Assist in workshops to help customers leverage the full value of VGS solution
Our take
As scaling businesses grow, data security can take a back seat. Very Good Security takes the pressure off by assuming liability for sensitive data and ensuring compliance with one simple integration. It's an enticing proposition that enables its customers to get to market faster while offloading the risks of data custodianship.
VGS’s secured vaults and zero-data approach means clients don’t have to become security geniuses themselves and instead can focus on what’s unique to their business. Competing against TokenEx, HP’s Voltage, Thales’ Vormetric, and more VGS is trying to disrupt the do-it-yourself status quo of the data security industry. VGS also expedites certifications against PCI DSS, SOC2, and GDPR requirements, and reduces the total cost of compliance by up to 70 percent.
VGS has already attracted significant investment as well as an impressive set of customers (including Brex and Deliveroo). With more companies looking for tailored solutions as they transition to the cloud, VGS is developing several new capabilities to further automate compliance controls for customers on its platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2020
$60m
SERIES C
Oct 2019
$35m
SERIES B
Total funding: $103.5m
Company benefits
- Competitive health benefits including medical, dental, & vision insurance
- VGS stock options
- 401k plan, with employer matching 4% and immediate vesting of employer match
- Life & disability insurance
- Pre-tax flexible spending accounts (dependent and healthcare FSA)
- Flexible work hours and flexible PTO
- 11 US company holidays
- Eligibility for health benefits starts on Day 1!
- New hire home office set up allowance
- Professional learning reimbursement
Company HQ
Tenderloin, San Francisco, CA
Leadership
Mahmoud Abdelkader
(Co-Founder)They started their career as a CSC Consulting Software Engineer before 2 years as the ModelsHotel.com CIO and working at Wachovia and eBay. They co-founded Balanced in 2011, leaving their CTO position in 2015 to co-found Very Good Security in April 2016.
Marshall Jones
(Co-Founder)They are a seasoned engineer who has built countless products in the fintech industry. Formerly VP of Engineering at Balanced, a payment system for marketplaces.
Chuck Yu
(CEO)Previously CRO at DriveWealth, Vice President of Digital Partnerships at Visa and Head of Finance and Operations at Point.
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