Product Manager, Housecall Pro

• 2+ years of experience in product management
• Bachelor's degree in related field or equivalent work experience
• Experience using ‘growth stack’ tools (i.e. Amplitude, Segment, Braze, Launch Darkly and others that enable product managers to rapidly experiment and measure results)
• Knowledge of multiple functional areas such as Engineering, UX/UI, Sales, Customer Support, Finance or Marketing; understanding of go-to-market commerce enablers (e.g. payments, loyalty, subscriptions, etc.)
• Deep understanding of Product Management processes

Desirable

• As a Product Manager I, you are responsible for identifying customer problems, defining product outcomes, and partnering with teams across the company to deliver solutions that create meaningful impact. You work daily with engineering, design, business teams, and other stakeholders to define the right problems to solve, build a backlog to deliver solutions, and implement structures and frameworks to move us rapidly forward
• Our agile product team is a tight-knit group of inspiring individuals that deliver excellently crafted software experiences and rapidly ship new products. You will help guide us along the right path, balancing business and customer toward world-class results
• The essence of a Product person at Housecall Pro is someone who is smart, curious, adaptable, empathetic, and motivated to make a big impact on the customers we serve and the people we work with. We deeply know our customers, our industry, and our business. By joining our team, you sign up to grow personally and professionally, and help others do the same
• Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success
• Think. Identify market opportunities, and define product vision and strategy
• Conduct in-depth interviews, surveys, and competitor research
• Analyze customer and business data
• Write and present strategy and product overview documents
• Enhance how our customers are introduced to our products through continuous experimentation
• Explore. Collaborate with key cross-functional stakeholders (Design, Engineering, Product Marketing, Strategy and Operations) to develop and validate compelling solutions to the problems/opportunities in your product area
• Support Product Designers with sound design instincts and clear thinking
• Co-create event models and user flows
• Collaborate with Design and Engineering to develop wireframes
• Partner with business and go-to-market functions to refine product positioning, pricing, risk management, and operational requirements
• Conduct user testing to validate solutions
• Plan. Effectively plan how to go from idea to delivered product and communicate that plan to others
• Create, update, and communicate roadmap
• Plan day-to-day operations of the product team
• Build. Drive the execution of building features and functionality by doing whatever is needed to keep momentum going alongside stakeholders
• Launch & Learn. Pull together everything needed to effectively launch, measure, learn, and iterate quickly to improve the product and its performance
• Create measurement plans to monitor feature adoption and usage
• Co-create go-to-market plans and collaborate with Marketing and Operations to execute them
• Rapidly develop post-launch product iterations