Product Test Analyst, Beyonk
£33-38k
2-3 days a week in office (Waterloo, London)
All-in-one event ticketing system
Be an early applicant
All-in-one event ticketing system
21-100 employees
Be an early applicant
£33-38k
2-3 days a week in office (Waterloo, London)
21-100 employees
Company mission
To deliver the leading technology platform for attractions that empowers businesses with modern, intuitive, and visitor-focused technology to make it effortless to experience.
Role
Who you are
- 1-3 years of QA experience in a software product environment, ideally B2B SaaS
- This could be your first QA Engineer role if you’ve got experience as a QA Technician/Tester, Product Test Analyst - or have transferable skills from another role (e.g. Customer Success)
- Career in QA
- Strong manual and exploratory testing skills, with a clear strategy for understanding the problem space
- A keen eye for detail and the patience to dig into harder-to-reproduce issues
- Genuine curiosity about how products work end to end
- Solid working knowledge of browsers and browser technologies, and comfort testing across web and mobile
- Comfortable working alongside Customer Success, communicating clearly with non-technical colleagues, and helping translate between customers and engineering
- Clear, precise written communication, particularly when documenting bugs and test cases
- Strong commercial judgement - not every bug is equally important, and QA decisions involve trade-offs
- Comfortable in a small, fast-paced team where you are expected to juggle, and where processes are still being shaped
- Some of the tools and apps we use regularly are; Linear, Slack, Sentry, Figma, Browserstack, Chrome DevTools, Claude, Stripe and more
What the job involves
- We are hiring a Product Test Analyst to join our small Product team, reporting to our lead QA Engineer and working across both of our ticketing platforms - Beyonk and BookingHound - which together power thousands of visitor attractions and process millions of bookings each year
- Our customers depend on us during their busiest seasons, where regressions and bugs can be real revenue lost, so quality matters here in a very tangible way
- You will hold a very high bar on quality, stability and usability, own sign-off on bug fixes and feature releases, and help shape how QA scales as both products grow
- The role also extends into internal technical support - working closely with our Customer Success team to reproduce, prioritise and triage bugs that customers run into, and using your product knowledge to help unblock them
- You will get exposure across QA, Product, Engineering and Customer Success, with room to grow into broader QA, automation, or adjacent product roles over time
- Develop deep subject matter expertise across Beyonk and BookingHound, including the provider dashboards, customer-facing booking flows, POS, and partner integrations
- Hold a very high bar on quality, stability and usability across both products
- Own sign-off on feature & fixes before they are released to production
- Run thorough manual and exploratory testing on new features and fixes
- Validate work against acceptance criteria and challenge gaps in requirements
- Reproduce, isolate, and clearly document bugs reported internally and by customers
- Test newer extensions of the products including our MCP work and other tools, as we expand how customers and partners interact with Beyonk
- Build a robust manual regression test suite
- Identify key areas of the products where we could benefit from building automation tests
- Support incident response when issues reach production, helping diagnose, contain, and learn from them
- Act as the first point of contact for technical issues escalated from Customer Success, taking pressure off the wider product and design team
- Work with Customer Success & Product teams to assess urgency, impact, and priority of customer-reported issues
- Reproduce issues, gather evidence, and raise high-quality Linear tickets with clear repro steps, business impact and any known workaround
- Help Customer Success troubleshoot product knowledge questions where the answer is not a bug, distinguishing training and documentation gaps from real product issues
- Feed recurring issues back into product, documentation and QA processes so they stop coming up
- Work with lead QA Engineer to identify recurring issues and propose process or tooling changes to prevent them
- Understand product development lifecycle and how you impact each stage and work with other teams
- Pair with Engineering and Product team early in the delivery process and bring up valuable insights in team ceremonies
- Provide structured feedback on tickets, designs, and technical approaches from a quality and risk perspective
- Within the first 6 to 12 months, the successful candidate will:
- Be a trusted subject matter expert across both Beyonk and BookingHound, owning testing and sign-off for their own areas of the product confidently and independently
- Have meaningfully reduced the volume of customer-reported issues escalating into the product and design team for triage
- Have measurably improved coverage and reliability in at least one part of the product that needed it
- Have built strong working relationships with Engineering, Product, and Customer Success
Salary benchmarks
Our take
The global experiences sector within the tourism industry is a vast market, estimated to be valued at over $150 billion. However, this sector has suffered from a severe lack of data accessibility standards, resulting in a highly fragmented and inefficient system. Beyonk steps in as a solution, offering an all-on-one ticketing and marketing platform that simplifies and enhances the experience booking process, consequently boosting business sales.
Beyonk's innovative system allows businesses to streamline administrative tasks, while also attracting a larger customer base and optimising booking processes. In its pursuit of becoming the largest experience booking platform in the UK, the company has acquired BookingHound and is actively working towards obtaining Certified B Corporation status.
Supported by prominent individual and venture capital investors with deep roots in the travel, sports, and software industries, Beyonk has forged strategic partnerships with major players in the travel and tourism sector, including GWR, National Parks UK, and Go New Forest. Through ongoing development, expansion initiatives, and strategic acquisitions, Beyonk is strategically positioned for sustained growth, poised to ascent to a prominent position as a leading experience booking platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2023
$5.8m
EARLY VC
Apr 2022
$0.9m
SEED
Total funding: $10.1m
Company HQ
Elephant and Castle, London, UK
Leadership
Oscar White
(Founder & CEO)Oscar is also the Group CEO of BookingHound and AMG. Previously, they were a Director at Hvit and a Strategist at Accenture.
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