Customer Success Manager, Memfault

• You are an expert at discovery to fully understand the customers’ needs, embodying a customer-centric approach at all times
• You bring significant experience in an Account Management role, with a keen focus on driving revenue forward and cultivating successful client relationships
• Your experience in developer tools, infrastructure verticals, and data analysis sets you apart
• You are excited about building processes from scratch and eager for exposure to every aspect of the business
• Your multi-talented profile includes strong communication, resilience, accountability, ownership, and a proactive work ethic, making you an ideal candidate for this role

Desirable

• As a member of our customer success team, you will have the unique opportunity to shape the go to market strategy, product, and culture at an early stage start up
• You will be building relationships with engineering leaders across the industry and enable product development teams to become best-in-class across the industry alongside our founders
• We expect you to take ownership, creatively solve problems, and build the foundation for a successful customer success organization
• Strategic Onboarding and Relationship Building: Smoothly and successfully onboard customers, while cultivating and strengthening ongoing client relationships. Your focus will be on revenue growth, client satisfaction, and demonstrating the value customers gain frequently and effectively
• Proactive Leadership: Lead by thinking multiple steps ahead to move an account forward. You will independently assess current business processes, identify capability gaps, gain internal alignment, and help develop a future state strategy that drives significant outcomes
• Exceptional Communication: You will be exemplary in your communication skills, always available to jump in and follow up with solutions promptly. You will demonstrate a low latency in response times and a high level of trustworthiness, caring deeply about being perceived as responsible by your clients
• Product and Roadmap Alignment: Regularly connect the dots between customer needs and our product roadmap. You possess a deep understanding of our product offerings and proactively align them with the customer's requirements
• Data-Driven Insights: Your analytical mind is very comfortable pulling information from datasets to drive customer success and inform strategic decisions, demonstrating a solid ability in data interpretation
• Account Management Expertise: With a strong background in Account Management, you have a proven track record of driving deals forward with ambition and strategic insight
• Resilience and Accountability: Display resilience in the face of challenges, comfortable with respectful disagreement and speaking your mind. You are not afraid to get uncomfortable when necessary to ensure client and project success