Contact Centre Booking Agent, Aira
£44.7k
OTE
£24k
BASE
5 days a week in office (Trafford Park, Manchester)
Clean energy tech for homes
Open for applications
Clean energy tech for homes
501-1000 employees
Open for applications
£44.7k
OTE
£24k
BASE
5 days a week in office (Trafford Park, Manchester)
501-1000 employees
Company mission
To help European households transition to clean energy by electrifying and decarbonizing homes with heat pumps and solar panels.
Role
Who you are
- Full training will be provided at the Aira Academy, However, the following skills and experiences would be beneficial to this role
- Experience in sales, customer service, or contact centre roles, with a genuine enthusiasm for connecting with customers
- A natural talent for negotiating, influencing, and guiding customers to the best possible outcome
- Positive energy and a passion for creating engaging, memorable conversations
- Outstanding communication skills - you know how to make people feel heard, understood, and excited to take the next step
- A confident, solutions-focused mindset - you’re quick on your feet and enjoy turning challenges into opportunities
- Comfort using CRM systems and basic computer tools to stay organised and informed
- The ability to multi-task, prioritise, and thrive in a dynamic, fast-paced environment
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays - you’re happy to be there when customers need you most
What the job involves
- We are seeking a customer-focused, passionate, and enthusiastic person to join the team in Aira's Commercial Contact Centre, based within our flagship Northwest hub
- Our Commercial Contact Centre is the first point of contact for Aira customers, and so the ability to communicate effectively with energy, enthusiasm, and integrity is essential. You will be responsible for handling customer inquiries and booking sales and survey visits for Aira's team of Clean Energy Experts
- The role is based in Aira's Northwest hub in Trafford Park, and is 40 hours per week. The role requires shifts covering evenings and weekends, with all work based in the office
- Answer customer Inquiries and provide solutions to ensure customer satisfaction in a professional and courteous manner
- Booking sales and survey visits
- Provide customers with in-depth information about our company, products and services
- Stay up to date with product and service changes, promotions, and updates to provide accurate information to customers - you will never stop learning in this role!
- Efficiently manage and maintain booking schedules using the company's CRM system
Our take
Furnaces and air conditioners used in many homes are massive greenhouse emitters, which is a significant problem for our climate. Meet Aira, who are manufacturing and selling energy-efficient and climate-friendly alternatives. It’s not just energy efficiency that is driving the heat pump market; heating cost reductions of up to 40% paired with CO2 emission reductions of up to 75% combine to make air source heat pumps much better value for money.
Aira’s heat pump technology is infused with software that allows it to adapt and regulate to the unique environments in which it’s installed. Affordable payment plans are just another incentive to switch to a cleaner energy source.
Aira’s focus at present is the European market. Its 2024-raised 64 million euros will accelerate the production of Aira pumps in Poland-based plants, whilst focusing its expansion efforts on Germany, Italy and the UK. The substantial capital raise will also help the company develop new products and services for its customers.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Aug 2025
$176.4m
GROWTH EQUITY VC
Oct 2024
$74.1m
SERIES B
Total funding: $420.9m
Company benefits
- Company EV + Fuel Card
- Health Cash Plan
- Reward Gateway (shopping discount)
- Life Insurance
- 25 days annual leave + bank holidays
- Phone and all equipment needed to carry out your role
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Daniel Särefjord
(CCO)Previously General Manager at Vargas Holding, Managing Director at Verisure, Securitas and Head of Consumer Marketing at Telenor Sverige AB.
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