Senior Customer Success Manager, Loop
Logistics payments platform
Open for applications
Logistics payments platform
201-500 employees
Open for applications
201-500 employees
Company mission
To simplify logistics payments.
Role
Who you are
- 6+ years of relevant Customer Success, Account Management, or similar roles (logistics/supply chain, B2B SaaS, or payments preferred)
- Proven track record owning renewals and driving expansion (clear examples required)
- Experience managing enterprise and/or global accounts with complex stakeholders
- Strong executive presence and ability to influence senior leaders
- Highly autonomous — able to prioritize, problem-solve, and drive outcomes independently
- Analytical and data-driven, with the ability to translate insights into business value
- Excellent communication skills — clear, concise, and executive-ready
- Bias for action and comfort operating in ambiguity
What the job involves
- As a Senior CSM at Loop, you will own a portfolio of our most strategic, global customers—responsible for retention, expansion, and long-term partnership value
- This is a highly autonomous role. You’ll act as a trusted advisor to executive stakeholders, lead complex cross-functional engagements, and ensure customers realize measurable ROI from Loop across their supply chain
- Own a portfolio of enterprise and global accounts, managing complex orgs and stakeholders
- Drive renewals and expansion, including identifying, building, and closing upsell opportunities in partnership with Sales
- Build relationships with senior stakeholders (Director → C-suite) and act as a strategic advisor
- Lead Executive Business Reviews (EBRs) focused on ROI, insights, and clear recommendations
- Translate data into actionable insights that drive cost savings and operational improvements
- Partner cross-functionally with Product, Engineering, Ops, and Sales to deliver customer outcomes
- Advocate for customers and influence product direction based on enterprise needs
- Proactively identify risks, gaps, and opportunities across accounts and drive action
Our take
In the complex landscape of global supply chains, outdated financial infrastructure and manual processes have created a significant challenge for businesses in the logistics sector. Legacy systems often rely on labor-intensive methods for recording crucial shipping documents, leading to poor auditing practices and a lack of a single, reliable "source of truth" for payment transactions.
Loop, an audit and payment platform, is actively addressing these challenges with its AI-driven approach to transportation financial data. The company's platform consolidates and analyses information, providing real-time insights into costs, improving accuracy, and unlocking savings for its users.
In a 2023 milestone, Loop raised $35 million in a Series B funding round. This investment attests to the growing recognition of its value proposition and its potential to transform how money moves through the supply chain. With an expanding customer and partner base (that in 2024 grew to include Saudi Arabia through a partnership with Mastercard and JP Morgan through a supply chain payments partnership) and over $3 billion in booked total payment volume to date, Loop is poised for further growth and innovation.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Apr 2026
$95m
SERIES C
Oct 2023
$35m
SERIES B
Total funding: $160m
Company benefits
- Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
- 401k plan
- Unlimited PTO
- Generous professional development budget to feed your curiosity
- Physical and Mental fitness subsidies for yoga, meditation, gym, or ski membership
Company HQ
SoMa, San Francisco, CA
Leadership
Matt McKinney
(Co-Founder & CEO)Previously worked as a Data Scientist at Uber and MakerSights and as an Analyst at Platform Science and Datalot. Also founded 171 Design Group.
Shaosu Liu
(Co-Founder & CTO)Previously a Software Engineer at Turn, Uber, and Uber Freight.
Chase Ellsworth
(Co-Founder)Previously a Software Engineer at Earnest. Prior to that they served as a Private Equity Associate at Sorenson Capital and as an Associate Consultant at Bain & Company.
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