Technical Account Analyst, Altana
Logistics
$95-115k
More information about location
Office located in Brooklyn, NY
Supply chain visibility platform
Posted today
Supply chain visibility platform
201-500 employees
Posted today
$95-115k
More information about location
Office located in Brooklyn, NY
201-500 employees
Company mission
Altana AI's mission is to improve global commerce.
Role
Who you are
- 2-3 years of experience in account management, customer success, operations, or a related analytical role (logistics industry exposure is a plus, but not required)
- You’re detail-oriented and organized, comfortable managing multiple tasks and deadlines across several accounts at once
- You’re a strong communicator who can synthesize data into clear, digestible takeaways for both TAMs and customers
- You’re eager to learn the fundamentals of data fusion and machine learning, and can grow into communicating product value to technical and commercial audiences
- You’re a proactive collaborator who seeks feedback and takes direction well from more senior team members
- You exhibit good judgment, a strong work ethic, and a willingness to dig into the details to get things right
- You’re excited to grow into a Technical Account Manager role over time
What the job involves
- We're looking for a motivated Technical Account Analyst to support our Technical Account Managers (TAMs) in delivering outstanding outcomes for our Logistics customers. In this role, you'll help execute the day-to-day work that keeps our customers successful, from preparing materials and tracking deliverables to running analysis that helps TAMs make informed, data-driven decisions. This is a great entry point into account management and customer success, where you'll build core skills in customer operations, data analysis, and cross-functional collaboration while working alongside experienced TAMs who own the overall account relationship
- Support TAMs across our largest logistics service provider accounts by managing specific workstreams and deliverables, rather than owning the end-to-end account relationship
- Help execute onboarding tasks for new users, including scheduling trainings and tracking adoption milestones
- Conduct analysis on customer usage data to help TAMs identify trends, risks, and opportunities
- Prepare materials for customer calls and Quarterly Business Reviews, including pulling data and drafting talking points for TAM review
- Coordinate with product and implementation engineering teams to track the status of customer deliverables and flag blockers
- Own specific day-to-day tasks (check-ins, follow-ups, documentation) for a subset of accounts under TAM guidance
- Capture and organize customer feedback, routing it to the appropriate TAM or product team member
- Learn Altana's platform and product capabilities deeply enough to support customer-facing conversations alongside a TAM
Our take
Altana’s platform provides a shared source of truth for the global supply chain. The idea is that this will help businesses and governing powers optimize global commerce which, over the past few years, has shot up on the list of international priorities. With three quarters of businesses reporting recent supply chain disruptions, and governments increasingly concerned with mitigating security threats, data-driven visibility is more sought after than ever before.
Crucially, the platform doesn’t require data sharing to create global intelligence, instead using a federated machine learning approach. This is a nut many big-data companies have been trying to crack, and Altana’s success has attracted interest from top-tier investors like Google Ventures and Floating Point alongside contracts with the UK Department of Business & Trade. A number of other headline enterprises and government agencies are already on the company's customer roster.
With companies looking to recoup some of the $4T reportedly lost in supply chain disruptions over recent years, and the push for global databases getting stronger, logistics startups are having a fruitful investment period. Altana is crafting a remarkable product at a highly marketable time, and with partnerships with the likes of Maersk, it has had good uptake so far. Backed by substantial funding, Altana is set for a strong few years.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2024
$200m
SERIES C
Oct 2022
$100m
SERIES B
Total funding: $323.5m
Company benefits
- Competitive base salary: We offer competitive base salaries to recognize the incredible work our employees do.
- Learning & development: We support your development through regular performance check-ins and offer financial support for Learning and Development initiatives.
- Health benefits: We offer full global benefits, including a 100% employer-paid plan and tax-advantaged HSA and FSA options in the US.
- Paid time off: We provide a generous PTO policy, including paid sick time, to support your well-being in and out of the office.
- Equity program: We instill ownership by offering competitive new hire equity grants, plus the opportunity to gain more equity along the way.
- Parental leave: We offer up to 26 weeks of fully paid parental leave to support you and your family.
Company HQ
Financial District, New York, NY
Leadership
Raphael Tehranian
(Co-Founder & COO)Previously an analyst with J P Morgan, pivoting to engagement at Cleantech Group and then corporate tech strategy with Suncor Energy. After a spell as an investor at Fuller Smith, spent time with global supply chain analytics company Panjiva as a management advisor.
Peter Swartz
(Co-Founder & Chief Science Officer)An MIT grad in political science who went on to work as Head of Data Science at Panjiva.
Evan Smith
(Co-Founder & CEO)A Yale economics graduate with experience in renewables at Imperium Renewables and Verno Systems, the latter of which they co-founded. Served as a partner at Fuller Smith, before moving on to work in a management advisor role at Panjiva.
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