Renewals Manager, Common Room
$100-130k
OTE
+ Equity
Customer intelligence platform for go-to-market teams
Be an early applicant
Customer intelligence platform for go-to-market teams
101-200 employees
Be an early applicant
$100-130k
OTE
+ Equity
101-200 employees
Company mission
To transform how organizations connect with people.
Role
Who you are
- Have 3–6+ years of experience in Renewals, Account Management, Customer Success, or Sales roles in SaaS
- Have experience managing high-volume renewals in a Growth, SMB, or commercial segment
- Are comfortable owning transactional processes while still thinking strategically about scale
- Communicate clearly and confidently with customers around pricing, contracts, and value
- Are highly organized and able to manage competing deadlines and priorities
- Enjoy working cross-functionally to solve process and customer experience challenges
- Bring a data-informed mindset and are curious about what drives retention and churn
- Thrive in fast-paced, scaling environments
What the job involves
- As Common Room continues to scale, managing renewals across our Growth customer segment—our largest and highest-volume segment—is critical to maintaining strong retention and predictable revenue
- The Renewals Manager role exists to own Growth renewals end-to-end. This is an individual contributor role focused on executing renewal transactions at scale while continuously improving how we manage renewals across a high-volume customer base
- In addition to hands-on renewal ownership, this role plays a key part in shaping how Common Room approaches scaled renewals, surfacing insights, risks, and best practices to inform the Head of Account Management and broader post-sale strategy
- Own Growth Renewals
- Own renewals for Growth customers, managing a high-volume book of business with varying contract terms and renewal cycles
- Drive renewal motions end-to-end, including outreach, negotiation, contract execution, and close
- Partner with Customer Success to assess account health, usage, and renewal risk well ahead of contract end dates
- Proactively identify churn risk and take action to mitigate through value reinforcement and alignment
- Execute Scaled, Efficient Renewal Motions
- Manage renewal transactions efficiently and consistently, balancing speed with a strong customer experience
- Apply standardized renewal processes while exercising judgment for exceptions and edge cases
- Maintain accurate renewal forecasts and pipeline hygiene in partnership with RevOps
- Ensure renewal terms, pricing, and approvals align with Common Room policies
- Collaborate Cross-Functionally
- Work closely with Customer Success, RevOps, Finance, Legal, and Billing to ensure smooth renewal execution
- Escalate complex or at-risk renewals appropriately while remaining accountable for outcomes
- Provide clear visibility into renewal status, risks, and outcomes
- Inform & Improve Scaled Renewal Strategy
- Identify patterns across Growth renewals related to churn drivers, pricing sensitivity, product adoption, and expansion signals
- Share insights and recommendations with the Head of Account Management to improve renewal strategy, tooling, and process at scale
- Contribute to the development of renewal playbooks, templates, and best practices for high-volume segments
- Help shape automation and workflows that improve renewal efficiency and predictability
- In Your First 30 Days, Expect To:
- Learn Common Room’s Growth customer base, contract structures, pricing, and renewal policies
- Take ownership of a live Growth renewal book of business
- Partner closely with Customer Success to understand account health signals and renewal risk
- Become fluent in the tools and workflows used to manage renewals today
- In Your First 90 Days, Expect To:
- Independently manage Growth renewals end-to-end with confidence and consistency
- Maintain accurate renewal forecasting and clear communication with internal stakeholders
- Identify repeatable friction points and opportunities to improve renewal efficiency
- Share actionable insights and recommendations with the Head of Account Management
- In Your First 6 Months, Expect To:
- Be a trusted owner of Growth renewals and a key contributor to retention performance
- Help refine and document scaled renewal best practices for Growth and adjacent segments
- Influence how Common Room approaches renewals as the customer base continues to grow
- Deliver measurable improvements in renewal predictability and customer experience
Our take
Today, organizations are increasingly influenced by their user communities and advocates who provide feedback across various channels. The challenge lies in efficiently aggregating and acting upon this feedback. Common Room is tackling this issue by providing a "high-intensity signal" that helps organizations make sense of community interactions.
At its core, Common Room is an intelligent community growth platform that helps companies foster stronger connections with their communities. Its goal is to leverage community engagement as a competitive advantage, facilitating user interactions and gathering valuable product feedback.
With a broad target market that encompasses organizations of all sizes and industries, Common Room is well-positioned to address the growing need for improved community engagement. Its innovative approach to connecting organizations with their community, along with successful funding rounds, suggests a promising future in this evolving landscape.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Mar 2022
$52m
LATE VC
Mar 2021
$32.3m
SERIES B
Total funding: $104.9m
Company benefits
- Full coverage health, dental, and vision insurance
- Unlimited paid time off and paid holidays
- 401(k) self contribution program
- Stipend to make your workspace shine
Company HQ
Central Business District, Seattle, WA
Leadership
Linda Lian
(Co-Founder & CEO)Previously a Senior Product Manager at Amazon. They also worked as an Associate at Madrona Venture Group and as a Senior Financial Analyst at Lookout.
Viraj Mody
(Co-Founder & CTO)Previously worked in Engineering roles at Microsoft, Dropbox, and Convoy.
Tom Kleinpeter
(Co-Founder & Chief Architect)Previously co-founded the personal music streaming service Audiogalaxy in 2008 and served as the CTO until it was acquired by Dropbox in 2012. They also worked in multiple Engineering roles at Dropbox.
Share this job
View 13 more jobs at Common Room