Staff Software Engineer, PagerDuty
PagerDuty Automation
CA$157-238k
Digital operations management platform
Be an early applicant
Digital operations management platform
1001+ employees
Be an early applicant
CA$157-238k
1001+ employees
Company mission
To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.
Role
Who you are
- The ideal candidate will have a strong background in Java, AWS, Kubernetes, and SaaS experience in large scale environments
- Minimum of 12 years of professional software development experience with substantial experience in a technical leadership role, driving large-scale projects across multiple teams
- Must have experience working with large systems or event-driven platforms at enterprise-scale
- Demonstrated expertise designing, implementing, and operating scalable SaaS solutions leveraging Java, Node.js, TypeScript, RESTful APIs, microservices architecture, and AWS cloud services (ECS/EKS, Lambda, DynamoDB, API Gateway)
- Expert-level knowledge of DevOps methodologies including infrastructure-as-code (Terraform/CloudFormation), CI/CD tooling (GitHub Actions/Jenkins), observability monitoring (Datadog/Prometheus), and containerization/orchestration (Docker/Kubernetes)
- Proven track record of successfully delivering strategic cross-domain technical initiatives that align with broader business objectives
- Extensive experience influencing engineering direction across teams, setting technical roadmaps, and providing mentorship for senior engineers
- Ability and willingness to participate in PagerDuty's on-call rotation as a leader of mission-critical systems
Desirable
- Deep expertise in building complex workflow automation systems or event-driven platforms at enterprise scale
- Experience defining system-level Service Level Objectives (SLOs), performance metrics, and operational excellence standards across large-scale systems
- Recognized thought leadership within the industry, including presentations at conferences or contributions to open-source projects
- Proven ability to effectively communicate with executive leadership, aligning technical strategy with broader organizational goals
What the job involves
- PagerDuty is seeking a Staff Software Engineer V - PagerDuty Automation to join our diverse, customer-focused team
- As Staff Software Engineer V, you will work across two teams on all things automation for PagerDuty
- This is an exciting opportunity to drive automation architecture across the enterprise
- PagerDuty Workflow Automation enables enterprise teams to automate end-to-end incident response and operational workflows, significantly enhancing reliability, reducing incident response times, and driving operational excellence
- This product integrates seamlessly across the PagerDuty platform and external systems, empowering teams to rapidly manage complex workflows at scale and proactively address issues before they impact customers
- Define and lead the technical vision, architecture, and strategic direction for PagerDuty Workflow Automation, driving cross-domain initiatives and aligning them with company-wide strategic goals
- Architect and deliver complex technical solutions spanning multiple engineering teams, ensuring scalability, reliability, maintainability, and performance
- Collaborate closely with engineering management, product leadership, and cross-functional stakeholders to proactively identify critical technology investments required for long-term growth
- Act as a recognized technical leader and subject matter expert in SaaS development, workflow automation systems, and cloud-native architectures (AWS), proactively mentoring senior engineers and fostering a culture of technical excellence
- Own the end-to-end lifecycle of technology initiatives—from inception and prototyping to implementation and long-term operational excellence—providing technical oversight and strategic guidance
- Drive continuous improvement in engineering practices, processes, and tools, enhancing team productivity, system reliability, and overall customer experience
Our take
PagerDuty helps businesses monitor their tech stacks, manage incidents and alert engineers when things go wrong. Serving more than 10,500 enterprises including customers like GE, Capital One, IBM and Spotify, the company has become a key player in the space.
While it’s best known for its alerting capabilities, PagerDuty has expanded well beyond that over the years, though it’s still a core part of its service. For example, the company released AIOps services that aim to help businesses reduce the amount of noisy and unnecessary alerts. All-in-all, PagerDuty has become an essential product for DevOps teams, which has greatly contributed to its success.
In 2022, the company was recognized in the Regional and Global AWS Partner Awards as playing a key role in driving innovation and building solutions for the space. Off the back of post-IPO funding, it has continued to release new features and update its core products, towards proving cutting-edge services into the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Sep 2018
$90m
SERIES D
Apr 2017
$43.8m
SERIES C
Total funding: $173.6m
Company benefits
- 20 hours per year of paid volunteer time
- Health insurance
- Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
- Generous paid parental leave and return to work policy to help with transition back
- Generous paid time off
- Hands-on career and leadership development programs
- Flexible workplace/WFH
Company HQ
SoMa, San Francisco, CA
Leadership
Alex Solomon
(GM (Platform))Previously an Engineer at Amazon. Was also CEO at PagerDuty for 10 years
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