Executive Assistant to the CEO, Planhat
Customer success software
Posted today
Customer success software
101-200 employees
Posted today
101-200 employees
Company mission
To help technology companies build their business and make their customers more successful.
Role
Who you are
- You are a seasoned operator with a level-head and sound instincts
- You have years (if not decades) of experience supporting senior executives within fast-moving environments (tech, startups, consulting, etc.) and know how to communicate with them proactively, prioritise effectively, and ensure things happen on schedule: you don’t wait to be asked; you see it, and get it done
- Based in Los Angeles or open to relocating, you have complete fluency with Google Workspace, Slack, Zoom, and basic productivity tools
What the job involves
- Own the CEO’s calendar, ensuring time is spent on the highest-impact activities
- Proactively manage scheduling conflicts, prep materials, meeting logistics, and follow-ups
- Draft and coordinate internal and external communications with clarity and care
- Handle confidential matters with discretion and professionalism
- Help build and operate Planhat’s LA office as a collaborative, inspiring workspace
- Coordinate vendors, supplies, events, and basic IT/facility needs
- Ensure LA office culture reflects Planhat’s global values and local energy
- Act as a point of coordination for our global office footprint, supporting and approving proposals or requests from other local office leads to ensure consistency, efficiency, and alignment with Planhat’s values
- Planhat Open, our annual customer summit
- Leadership offsites or cross-functional sprints
- Internal communications, special projects, or system rollouts
- Track key initiatives, chase actions, and keep things moving across teams and time zones
- Successful hires can expect to experience a fast growth trajectory as they earn trust with our CEO and among our C-Suite, coordinating a breadth of projects high-and-low, ranging from flagship events to executive dinners and media appearances
Application process
- Following an initial pre-screen interview, we will provide a case study test. This test will be the closest possible representation of the core responsibilities of this role
Our take
According to Planhat, even though acquiring customers is essential for the initial growth of a company, long-term sustainable growth comes from maximising the lifetime value of existing customers. The Sweden-based but globally remote startup provides a modern customer platform that helps clients analyse insights regarding their target audience, manage workflow and drive customer experience.
Planhat distinguishes itself from other customer success software like Salesforce and Totango through its rapid deployment and easy adoption. The platform provides a range of solutions, from customisable customer health scores to management reporting and CSM team performance. It's been taken up by thousands of teams globally and its corporate customers include the likes of Consensys, Alation and Adenza.
Initially a bootstrapped company, Planhat had already built a significant business by the time it closed its first investment round in 2022. This funding is being used to support the company's growth by scaling its commercial teams, accelerating its R&D and further developing the product.
Freddie
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (1 round)
Apr 2022
$50m
SERIES A
Total funding: $50m
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Niklas Skog
(Co-Founder & Product & Engineering)Previously a Management Consultant at McKinsey & Company, a Product Manager at Meltwater Group, a Managing Director at Jobylon and COO at GlobeSoft.
Kaveh Rostampor
(Co-Founder & CEO)They are a co-founder and Board Member at Jobylon. Former Executive Director at Meltwater. Chairman of the Board and Board member of multiple global SaaS companies.
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