Customer Business Analyst, IntelePeer
$90-100k
+ Stock options available
More information about location
AI-powered communications automation
Be an early applicant
AI-powered communications automation
201-500 employees
Be an early applicant
$90-100k
+ Stock options available
More information about location
201-500 employees
Company mission
To enable businesses to deliver truly delightful experiences.
Role
Who you are
- Education: Bachelors degree in Business, Management, or a related field; advanced degrees (MBA, MA/MS) are a plus
- Proven experience in business analysis, customer success, or a related role
- Demonstrated ability to lead strategic initiatives and mentor teams in a customer-centric environment
- Strong background in designing and implementing scalable processes
- Exceptional communication and interpersonal skills, with the ability to influence executive stakeholders
- Proficiency in creating and managing templates, workflows, and project management tools
- Strong analytical and problem-solving skills with a focus on customer outcomes and satisfaction
What the job involves
- You will serve as a trusted advisor, leading thought leadership initiatives, refining implementation processes, and driving alignment across Sales, Customer Success, and Project Management teams
- The Customer Business Analyst is a pivotal role, focused on aligning customer objectives with strategic, technical, and deliverable-based outcomes. You will serve as a trusted advisor, leading thought leadership initiatives, refining implementation processes, and driving alignment across Sales, Customer Success, and Project Management teams
- This role emphasizes strategic leadership, team mentorship, scalable process design, and cross-functional collaboration to ensure customer satisfaction and successful project outcomes
- Articulate customer deal objectives (ROI, business outcomes, success criteria) with project deliverables and technical goals
- Highlight critical customer success objectives, fostering executive-level strategic thinking within Customer Success Managers (CSMs), Project Managers (PMs), and Sales Engineers (SEs)
- Establish clear executive throughlines in projects, ensuring all activities align with customer business goals and success metrics
- Support the customer implementation process
- Be a strategic advisor who can balance executive priorities, technical needs, and deliverable execution
- Create reusable templates, frameworks, and tools for documents similar to Statements of Work (SOWs) to streamline customer engagements
- Design and implement a repeatable, scalable customer implementation process, reducing dependence on bespoke solutions
- Partner with cross-functional teams to create, test, and refine templates, methodologies, and features that elevate project success and drive customer satisfaction
- Develop polished workflows and tools to standardize and enhance implementation outcomes
- Collaborate closely with Sales, SEs, and CSM teams to identify and document critical customer deal objectives early in the sales cycle
- Act as a key advocate for implementation processes, ensuring alignment with customer expectations and the delivery of consistent, high-quality experiences
- Gather and analyze post-implementation feedback to iteratively improve processes and enhance customer satisfaction
- Lead initiatives to embed strategic focus within SE, CSM, Ops, and implementation teams
- Promote a culture of continuous improvement, ensuring the team remains focused on understanding and meeting customer business requirements
Our take
For businesses, AI automations has the potential to make processes more efficient and hence drive higher revenue. IntelePeer knows this and delivers AI agents to manage customer communications so that its clients can reduce costs, improve the customer experience and enhance ROI.
Capable of automating an impressive 90% of customer interactions, this comprehensive coverage is what allows IntelePeer to stand out. Its solutions are powered by generative AI and are suitable across many sectors such as healthcare, finance and retail.
Recently, IntelePeer secured a huge growth investment co-led by Savant Growth LLC and VantagePoint Capital Partners. These funds will be used to support further expansion after already growing its business 100% year-over-year.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 9 rounds)
Jul 2024
$70m
LATE VC
May 2021
$110m
CONVERTIBLE
Total funding: $252.1m
Company benefits
- 401(k): Use your retirement savings to plan for the future
- Stock options: Invest as an owner in the company you work for
- Unlimited vacation: Take time off for a break, vacation, or travel
- Healthcare: Enjoy medical, dental, and vision, plus gym reimbursement
- Catered meals: Dine-in on company meals and a snack-packed kitchen
Company values
- Delight our customers
- Elect to spread positivity
- Lead with solutions that drive innovation
- Increase communication with open engagement
- Go the extra mile with passion and determination
- Have fun while learning and growing
- Time is of the essence
Company HQ
Dania Beach, FL
Articles
Leadership
Frank Fawzi
(CEO, not founder)Former CTO (Software/Integration Group) at ADC. Was also President and CEO at CommTech Corporation and a Consultant at AT&T.
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