Technical Writer, Enfuce
Contract Role
Card issuing and processing solutions
Be an early applicant
Card issuing and processing solutions
101-200 employees
Be an early applicant
101-200 employees
Company mission
To bring together the brightest mind and best technology to drive meaningful change in the world.
Role
Who you are
- This role is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about translating complex systems into clear, concise, and user-friendly documentation for a variety of audiences
- Proven experience as a Technical Writer in the payments, card issuing, or card processing industry, ideally with in-depth understanding of card scheme rules (Visa, Mastercard), and the technical aspects of card issuing and transaction processing
- Demonstrated ability to lead documentation projects independently from inception to delivery
- Hands-on experience with API documentation standards
- Excellent writing, editing, and communication skills with an eye for detail and consistency
- Strong ability to simplify complex technical concepts for various audiences
- Experience using documentation platforms (e.g., Confluence, Git-based workflows)
- Familiarity with generative AI tools like ChatGPT to streamline content creation and improve documentation productivity
- Ability to quickly grasp complex technical concepts and translate them into clear, structured documentation
- Interest in evolving documentation into AI-driven, scalable solutions
- Experience with or willingness to learn about AI and automation technologies in the context of documentation and knowledge management
What the job involves
- We are seeking a Technical Writer on a 3 month contract with a chance of an extension with a strong background in card issuing and processing to lead the creation of world-class API documentation and service descriptions for our payment and issuing products
- The position offers the opportunity to grow into a long-term strategic role, driving knowledge management initiatives and potentially influencing the development of AI-driven support tools
- Audit existing documentation to identify gaps, inconsistencies, or outdated information; propose and implement improvements
- Create and maintain foundational documentation (card issuing and payment processing API guides, service documentation, release notes, integration guides and user-facing technical documentation) with an eye towards scalability and long-term usability
- Translate complex card scheme rules and card processing workflows into digestible and practical information for developers and business users
- Collaborate closely with Product Managers, Domain Experts, and Engineers to understand technical concepts, workflows, and system interactions
- Ensure all documentation meets high standards of clarity, usability, and consistency, aligned with product goals and regulatory requirements
- Act as a bridge between documentation and product delivery by independently identifying and driving small-scale improvements that enhance the developer or customer experience
- Monitor and analyze documentation usage trends to inform content improvements and identify areas of high or low engagement
- Leverage tools such as ChatGPT and AI-assisted writing technologies to enhance the quality and efficiency of documentation workflows
- Once you have enhanced foundational documentation, shift focus to external and internal knowledge management with an opportunity to develop AI-driven solutions to enhance onboarding, support, and internal employee resources
- Contribute to the development and testing of these AI-driven solutions to provide automated support based on the documentation created, becoming a key player in our strategic plans for knowledge automation
Salary benchmarks
Our take
The rise of open banking has allowed fintechs to provide more personalised customer experiences, but setting up these systems requires specialists. It can also be difficult for smaller companies to provide more simple services such as fast card issuing and payments, reducing their ability to compete with other financial services.
Enfuce provides card issuing and payment services, helping clients to launch feature-rich payment cards that are secure, compliant, and quick to deploy. The company also helps businesses set up open banking systems, allowing customers to share their financial data to facilitate the creation of personalised financial tools.
Whilst many companies provide cards and open banking financial tools, this often requires complimentary infrastructure and software engineers - resources that many businesses are unable to access. Enfuce has been smart to offer a suite that allows any business to rapidly deploy cards and financial services, and continues to forge impressive partnerships as it doubles down on this core goal.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2023
$9.4m
LATE VC
Dec 2021
$52.7m
SERIES C
Total funding: $82.1m
Company benefits
- Extended healthcare and insurance: We offer occupational healthcare and well-being programmes in all locations, including mental well-being coaching. The specific programmes might vary depending on your location
- Flexible paid time off: We offer a flexible paid time off policy, providing up to 5 weeks of annual vacation days and paid family leave (subject to country regulations). Additionally, you can benefit from hybrid or remote work options, promoting a healthy work-life balance
- Regular fun with your team: To spend other than work-related time with your teammates, you get a team activity budget for three quarters a year. The fourth quarter is reserved for a company-wide event
- Individual learning budget: You get a yearly learning budget to use for courses and other relevant learning opportunities that help you develop your skills
Company HQ
Espoo
Leadership
Denise Johansson
(Co-Founder & Co-CEO)Experience as Head of Project Management for Aktia. Banking Specialist, Head of SWIFT Service Bureau, and Project and Business Manager for Crosskey from 2007 to 2016.
Monika Liikamaa
(Co-Founder & Co-CEO)Director of Crosskey Banking Solutions from 2011 to 2016. Experience as Director of Cards and Payments for Aktia.
William Ekström
(Co-Founder & Chief Architect)Developer for Opera Software form 2002 to 2008. Developer, Application Manager, Business Development Manager, and Lead Architect for Crosskey Banking Solutions from 2008 to 2016.
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