Solutions Engineer, Eltropy
$140-165k
Travel as required
Unified conversation platform for credit unions & community banks
Be an early applicant
Unified conversation platform for credit unions & community banks
201-500 employees
Be an early applicant
$140-165k
Travel as required
201-500 employees
Company mission
Top create a world where millions of people can access the best financial products & services, anytime, anywhere.
Role
Who you are
- The ideal candidate is a highly skilled customer-facing Solution Engineer to work with our credit union and community banking customers as they select, customize, integrate and deploy our innovative SaaS digital conversations platform
- Minimum five years of experience as a Solutions Engineer
- Experience with Credit Unions or in financial industry is a plus
- Technical acumen to deep dive and demo complex B2B SaaS platform
- Bachelor's degree in Computer Science, Engineering or related field
- Proven experience as a Customer- Facing Solution Engineer or similar role
- In-depth knowledge of credit union software market and banking systems
- In-depth knowledge of top CCaaS and UCaaS vendor technologies serving the community financial services (community banks and credit unions) market
- In-depth knowledge of contact center solution offerings and their related systems
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment, and build strong relationships with customers and stakeholders
- Knowledge of project management methodologies
- Willingness to travel as required
What the job involves
- We are searching for an experienced Solutions Engineer who is passionate about helping credit unions and community banks create a best-in-class experience for their members through our industry leading AI communications platform
- Provide technical expertise to support pre-sales activities, including product demonstrations and presentations to customers
- Collaborate with customers, sales, product, internal architecture, engineering and implementation teams to define technical requirements and create solution designs for professional services statements of work
- Document agreed scope, technical requirements and development timelines, and ensure that they are communicated effectively to all relevant stakeholders
- Work closely with partners and the professional services team to ensure successful delivery of projects on-time, within budget, and to customer expectations
- Develop and maintain relationships with clients, acting as a trusted advisor and technical consultant for professional services
- Design and plan phased approaches to integrations with banking systems for customers, ensuring that they are compatible with the customer's existing infrastructure
- Keep up to date with industry trends and emerging technologies from online banking, CCaaS, and UCaaS providers, sharing knowledge and expertise with the team
- Provide technical training and support to customers and internal teams, as required
- Continuously monitor and evaluate the effectiveness of solutions and identify opportunities for improvement
Our take
Eltropy is on a mission to lead financial institutions (FIs) into the digital revolution with its communications platform, enabling FIs to engage with customers securely and in full compliance. Already trusted by over 650 credit unions and community banks - including First Alliance and FiCare -the company is making waves in the sector.
As the demand for secure customer interactions continues to rise, Eltropy has seen a surge in adoption of its solutions. A strategic investment from K1 in 2021 fuled the company's ability to scale operations and enhance its digital communications platform, positioning it to meet the growing demand.
And in 2023, it expanded its footprint further, partnering with banks like TruWest to roll oput advanced video banking solutions, including the fraud-busting 'video verify'. Additionally, a collaboration with the automated origination platform, Origence, is improving communication across the credit industry, helping institutions stay ahead in an increasingly digital world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Generous time off: Recharge and reconnect with generous paid company holidays
- Work-life balance: Open communication, support, and resources for maintaining balance
- Own your success: Be a part of Eltropy's growth story with generous ESOPs
- Family matters: Put your family first with paid parental leaves & team support
- Perks you'll love: Reimbursements, office lunch, & beautiful new office spaces
Company HQ
Santa Clara, CA
Leadership
Ashish Garg
(Co-Founder & CEO)Previously co-founded Oodio.net, acting as a Board Member. Experience as CEO for BITS Pilani Alumni Association.
Chandra Bhople
(Co-Founder & CTO)Previously co-founded and acted as Director for Business & Engineering Schools.
Share this job
View 3 more jobs at Eltropy