Support Engineer, Warby Parker
$65.6-75k
+ Equity Bonus
More information about location
3 days a week in office
Prescription eyewear & sunglasses
Be an early applicant
Prescription eyewear & sunglasses
1001+ employees
Be an early applicant
$65.6-75k
+ Equity Bonus
More information about location
3 days a week in office
1001+ employees
Company mission
To inspire and impact the world with vision, purpose, and style.
Role
Who you are
- Now, we’re seeking someone with the technical expertise to help us design smarter, more sustainable support systems
- Our ideal candidate is a big-picture thinker with a passion for problem-solving
- 1+ years of experience in roles such as Technical Support Engineer, Desktop Support Engineer or similar, with a focus on scalable solutions and 1+ years in a customer-facing service role
- Proficient in Jamf Pro and G Suite administration, and experienced in managing Windows, Linux, macOS, and ChromeOS environments
- Familiarity with network protocols such as DNS, DHCP, VPN, and TCP/IP
- Skilled in diagnosing and addressing technical and networking issues using industry-standard methodologies
- General understanding of scripting languages like Bash, Python, or JavaScript, and familiarity with database languages
- A clear communicator who can simplify technical concepts for diverse audiences
- Resilient and resourceful, capable of learning from failure and iterating quickly
Desirable
- Advanced knowledge of Windows management, including Active Directory (AD), MDM, and GPOs
- Certifications in Cisco, Jamf, G Suite, ITIL, or Microsoft technologies
- Comfortable working with PaaS providers and contributing to their optimization
- Experience with building monitoring and alerting systems or CI/CD pipelines
What the job involves
- Warby Parker is on the lookout for a well-rounded Support Engineer to join our Technology Services team
- Our team focuses on identifying the root causes of recurring operational challenges and building tools that empower users to self-solve
- As our organization has grown, we’ve successfully reduced the volume of incoming support requests year over year
- They excel at deploying scalable solutions across our fleet of approximately 4,500 iOS devices, 500 macOS devices, 2,000 ChromeOS devices, and 250 Windows devices
- They thrive in collaborative environments, working closely with stakeholders to engineer tools and processes that enhance productivity
- Design and implement scalable solutions to improve our SaaS ecosystem, leveraging SaaSOps best practices
- Develop and refine automation for user lifecycle management, reducing manual toil
- Identify trends in recurring requests and engineer innovative tools and systems to reduce ticket volumes
- Collaborate with cross-functional teams to enhance internal tooling and deliver a best-in-class user experience
- Partner with the Security Operations team to improve our security posture through engineered solutions
- Engage with New Store Opening Team to ensure proper turn over of new retail store locations
- Ensure business continuity by implementing resilient network systems and addressing outages in retail locations
- Investigate and resolve complex infrastructure and networking issues, contributing to continuous improvement initiatives
- Translate complex systems into clear, user-friendly documentation and training materials
- Lead projects from research and testing through deployment, ensuring solutions align with organizational goals
- Participate in a seven-day, on-call rotation for after-hours support
Our take
They say every great idea starts with a problem, and Warby Parker kept it simple - glasses were just too expensive. Inspired by the need to have great-looking frames that didn’t break the bank, the co-founders set out to disrupt the legacy-dominated eyewear market.
Going up against Luxottica was no easy feat. They are the name behind Ray-Ban, Oakley, and Persol, as well as licence holders with Chanel, Dolce & Gabbana, Armani, and many more. However, by circumventing traditional manufacturing methods, using in-house design, and engaging with customers directly, Warby Parker was able to provide high-quality and good-looking prescription glasses at a fraction of the cost.
The company's retail category disruption has led to it being one of the most successful direct-to-consumer brands of the early 21st century. Late 2021 saw Warby Parker debut an initial public offering (IPO), giving it the liquidity for the 10% footprint increase without stressing cash flow. Since then, it has found continued success and made a number of fund raises and high-profile collaborations to raise brand awareness and bring its affordable, stylish glasses to even more consumers.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Aug 2020
$120m
SERIES G
Apr 2020
$125m
SERIES F
Total funding: $866.5m
Company benefits
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Flexible vacation policy
- Paid Holidays
- Retirement savings plan with a company match
- Parental leave (non-birthing parents included)
- Short-term disability
- Employee Assistance Program (EAP)
- Bereavement Support
- Education Reimbursement
- Free eyewear
- And more (just ask!)
Company HQ
South Village, New York, NY
Leadership
Andrew Hunt
(Director)Started out as an Investment Banker at Cain Brothers. Has extensive experience in VC, having worked at firms such as Highland Capital Partners and SV Life Sciences. Also founded the marketing company Elephant.
Neil Blumenthal
(Co-CEO)Has an MBA from the Wharton School. Is a Member of the Board of Directors at sweetgreen and Allbirds.
Dave Gilboa
(Co-CEO)Was an Associate at Allen & Company and worked as Special Assistant to the CEO of The TriZetto Group.
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