Head of Insight, Entain

• If you’re excited by solving complex problems, driving transformation, and leading high-performing analytical teams, this is the role for you
• Extensive experience in delivering actionable insight from large, complex datasets, with strong analytical skills and exceptional attention to detail
• Deep understanding of data science and statistical analysis, including predictive modelling, segmentation, and propensity analysis
• Proven leadership experience managing technical and multidisciplinary teams and building high-performance, collaborative environments
• Expertise in data visualisation and reporting tools (e.g., Tableau, Power BI) plus advanced Excel capability
• Strong commercial awareness, with a track record of using insight to influence strategy, drive business impact, and prioritise effectively
• Exceptional stakeholder management and communication skills, able to translate complex data into clear, compelling insights for all levels
• Experience working within data governance frameworks and navigating large, complex organisational structures

Desirable

• As our Head of Insight for Customer Care, you’ll play a pivotal role in shaping how data-driven decision-making influences our global operations.
• Reporting to the Director of Global Planning & Insight, you’ll lead a multidisciplinary insight function and set the strategic vision for how analytics supports operational performance, customer experience, and continuous improvement across all regions
• You’ll champion advanced analytics, coach teams to build capability, and turn complex datasets into compelling insight that drives meaningful change
• Lead the global Customer Care Insight function, setting direction, prioritising workload, and ensuring consistent analytical standards across all regions
• Translate complex data into clear, actionable insight that informs both strategic and operational decision-making across Customer Care
• Develop and enhance advanced analytics capabilities, including predictive and prescriptive models, to improve customer outcomes and operational efficiency
• Partner with senior stakeholders to identify opportunities, validate hypotheses, and drive continuous improvement across global Customer Care operations
• Design and maintain high-quality dashboards and reporting frameworks to provide timely, accurate, and accessible insight to stakeholders
• Champion evidence-based decision-making by building data confidence across teams through guidance, coaching, and capability development