Senior Data Platform Engineer, Parloa
+ equity
Conversational AI platform
Be an early applicant
Conversational AI platform
201-500 employees
Be an early applicant
+ equity
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- 7+ years of experience as a data engineer
- Thereof 2+ years of experience in developing data platforms
- Experience with cloud data platforms and Terraform, proficiency in Python
- Track record of building data platforms in accordance with legal requirements with a clear focus on data quality and observability
- Experience in designing systems and leading medium-sized technical projects (3-9 months roadmap)
- Strong spoken and written communication skills in English
Desirable
- Experience with events-driven architecture and related tooling (Kafka etc.) is a plus
- Experience with Azure based data services/products
What the job involves
- As a Senior Data Platform Engineer (f/m/d)*, you will design and develop Parloa’s data platform. The data platform will power Parloa’s data and machine learning products as well as analytics for decision intelligence and needs to be ready for petabyte scale. The infrastructure you build will make an impact to transform the entire customer service industry leveraging data and AI
- Together with your team, take ownership of building and improving the data platform at Parloa, including data ingestion, data lake/house, tooling for building data products, orchestration, data catalog & lineage, streaming infrastructure, serving layer
- Take the lead in systems design for parts of the data platform
- Take ownership executing technical projects end-to-end for parts of the data platform: understanding user requirements, systems design, vendor evaluation, proof of concept, implementation, maintenance and support, continuous improvement
- Work directly with data engineers, ML engineers and analytics engineers to provide internal user support (first responder system) and understand user needs for improving the data platform
- Our data stack: Microsoft Azure, Python, Databricks, Kafka, Kubernetes, Docker, Terraform, Preset, MongoDB, Redis (more technologies to be added as we build our data platform, like e.g. Airflow)
Application process
- Recruiter video call → Hiring Manager Interview → Live Coding Interview → Technical Interview (Systems Design) → Meeting the team
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2024
$64m
SERIES B
Mar 2023
$20.8m
SERIES A
Total funding: $88.9m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company values
- We are customer-obsessed - For us, our customers always come first. Our AI solution is designed to create the highest value for the businesses we work with. At the same time, our team puts a lot of heart and soul into making our customers successful, building close relationships on our joint journey
- We are partner-focused - We think of our partners as part of the Parloa Team. Together with them, we are putting the customer at the center and realizing our vision of creating smooth conversations with the help of AI. We live and breathe partnerships and understand that we’re simply better together!
- We love humans and technology - At Parloa, we love to build relationships and enjoy getting to know the people behind the companies we work with. We are equally excited about the possibilities technology offers to revolutionize how companies talk to their customers – through people and AI, combining the best of both worlds
Company HQ
Prenzlauer Berg, Berlin, Germany
Articles
Leadership
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 37 more jobs at Parloa