Senior Client Success Manager, The Drum
12 month Maternity Cover
+ Discretionary bonus scheme0
Global publisher for the marketing and media industries
Be an early applicant
Global publisher for the marketing and media industries
201-500 employees
Be an early applicant
+ Discretionary bonus scheme0
201-500 employees
Company mission
To help our 1 million plus readers prepare for what's next.
Role
Who you are
- This is a senior, client-facing role at the heart of our commercial partnerships—ideal for someone who combines strategic thinking with strong account management and delivery expertise
- You’ll bring a strong mindset, balancing relationship growth, commercial opportunities, and flawless delivery
- Proven experience in client success, account management, or project management within media, marketing, or events
- Strong background managing strategic client partnerships and multi-channel campaigns
- Experience in a senior or leadership role, with line management or mentoring responsibilities
- Excellent relationship-building and stakeholder management skills
- Commercially minded, with experience identifying growth and upsell opportunities
- Experience supporting or contributing to pre-sales and pitch processes
- Confident working with data and performance insights to inform strategy
- Highly organised, with the ability to manage multiple complex projects simultaneously
- A proactive, solutions-focused mindset with strong communication skills
What the job involves
- Reports to: Chief Client Officer
- We’re looking for a Senior Client Success Manager to join us on a 12-month maternity cover
- Acting as both the voice of the client internally and The Drum’s ambassador externally, you will lead the development and execution of integrated campaigns spanning digital publishing, event sponsorships, activations, and research
- As a senior member of the Client Services function, you will take ownership of key accounts while also playing a leadership role within the team—supporting junior colleagues, driving best practice, and ensuring seamless coordination across departments
- Client Success & Strategic Account Management:
- Lead strategic planning across key client accounts, ensuring campaigns deliver against—and exceed—objectives
- Build and nurture strong, long-term client relationships, acting as a trusted advisor
- Identify growth opportunities within accounts, driving retention, upsell, and partnership expansion
- Provide strategic recommendations based on performance insights and industry knowledge
- Pre-Sales & Commercial Collaboration:
- Partner with Sales teams on pre-sale activity to develop creative, compelling, and effective proposals for clients and prospects
- Contribute strategic thinking and client insight to shape solutions that align with client goals and The Drum’s offerings
- Support pitches and presentations, helping to convert opportunities into long-term partnerships
- Campaign & Project Delivery:
- Oversee end-to-end delivery of multi-channel campaigns (content, events, research, activations)
- Ensure projects are delivered on time, on budget, and to the highest quality
- Manage multiple stakeholders and workflows across complex accounts
- Proactively troubleshoot challenges and maintain high service levels
- Cross-Functional Leadership & Team Management:
- Act as the central point of contact between clients and internal teams
- Lead coordination across Sales, Editorial, Production, and Data teams to ensure seamless delivery
- Provide line management and support to junior team members (e.g. Account Executive/Manager), helping to develop their skills and performance
- Drive clear communication, strong briefing processes, and accountability across all stakeholders
- Team & Process Excellence:
- Contribute to and lead best practices across planning, delivery, and measurement
- Support standardisation of processes to drive efficiency and consistency
- Play a key role in internal training and knowledge-sharing to elevate the Client Services function
Salary benchmarks
Our take
The Drum was founded in 1985 under the parent company Carnyx Limited and transformed what was once an independent publishing business into a leading British digital media and marketing platform.
Whilst Carnyx, named after an ancient Celtic woodwind instrument, focused on covering the creative industries, The Drum goes a step further in connecting marketing agencies and clients through its articles and consultancy services. The digitisation of The Drum has led to its opening offices in New York and Singapore, a sign of its international appeal.
Digitisation can have its teething problems for legacy creative companies like Carnyx, but it embraced the rapid changes by widening its services and client base. Through the noughties and 2010s, The Drum has gained big-name digital sponsors such as Facebook and the Financial Times.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Hybrid & Remote Working
- Company Bonus Scheme
- Staff Social Events
- Charity Volunteering Days
- Early Finish on Fridays
- Learning & Development Fund
- Employee Referral Bonus
- Mentoring Program
Company HQ
London, UK
Leadership
Diane Young
(Co-Founder & CEO)Currently Managing Director of Carnyx Group Limited. Previously Contracts and Planning Manager at Greater Glasgow Community & Mental Health NHS Trust.
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