Customer Success Manager, Product School

Salary not provided

Salesforce

Junior and Mid level

Remote from Spain

More information about location

Product management training courses

Be an early applicant

Product management training courses

1001+ employees

B2CB2BTrainingProduct ManagementCommunity

Be an early applicant

Salary not provided

Salesforce

Junior and Mid level

Remote from Spain

More information about location

1001+ employees

B2CB2BTrainingProduct ManagementCommunity

Company mission

To empower individuals and organizations to build better products.

Job

Company

Role

Who you are

You have 2+ years of experience in enterprise account management, customer success, strategic partnerships and/or professional training support
You are an effective and concise communicator with strong listening & communication skills. Fluency in English, both written and oral (Required)
You have great interpersonal skills, relationship building skills, and the ability to empathize with customers and end users while also understanding when to say ‘no’
You have a bias for action; you effectively triage and think on your feet to problem solve
You are organized with outstanding project and task management skills
You have a strong attention to detail
You are a team player

What the job involves

As a key member of the Customer Experience team at Product School, you will be the face of our brand, delivering white-glove support and ensuring a seamless, high-quality experience across all client engagements
You’ll manage end-to-end logistics for both virtual and in-person sessions, coordinate cross-functionally to meet tight deadlines, and proactively solve problems to exceed customer expectations
This role requires exceptional communication, organization, and relationship-building skills, along with the ability to stay calm under pressure and manage multiple priorities
Be the face of Product School: Deliver a world class client experience by delivering white-glove support - including clear and timely communication, effective planning, tracking and management of all delivery logistics
Collaborate cross-functionally across the Product School organization to meet deadlines and quality expectations, ensuring no gaps in client experience
Solve problems proactively and anticipate client needs to ensure an excellent experience for all customers
Support all necessary back-end logistics for virtual and in-person engagements across time zones, including managing CRM records (Salesforce), facilitation during sessions, communications, briefings, T&E expenses, invoicing, business reviews, retrospectives, and tech support

Our take

Online courses have been booming in recent years, with students forced online, workers upskilling for career pivots, and companies obliged to carry out training virtually. But one area that has received little attention has been Product Management. This has cleared the way for Product School to become a leading player in online Product Management courses.

This has timed well with a rapid increase in demand for Product Managers over the last couple of years. Companies are increasingly prioritising Product Managers with specialised skill sets over more experienced hires. This means that the kind of intensive, short-form courses offered by Product School is more worthwhile for those working within this space than the longer, pricier MBA route.

Product School have also managed to get a roster of high-profile instructors with experience at the likes of Netflix, Slack, and YouTube, lending further value to their courses. With over 1,000 partner companies - including Fortune 500 players - and a 10,000+ strong alumni network, Product School is an impressive organization operating a finely tuned and highly valuable operation.