Sales Support Manager, Bitgo
RFP & Due Diligence Questionnaire Manager
Digital asset financial services for instuitutions
Open for applications
Digital asset financial services for instuitutions
201-500 employees
Open for applications
201-500 employees
Company mission
BitGo's mission is to deliver trust in digital assets.
Role
Who you are
- We are looking for teammates who share and practice our values: open communication, transparency, taking ownership, and a high level of craftsmanship. We are looking for coworkers who share our vision and mission: deliver trust in digital assets
- Bachelor's degree in Business, Finance, Communications, English, or a related field
- 3-5+ years of experience in a proposal management, RFP/DDQ response, technical writing, or sales support role
- 3-5+ years of experience in or strong knowledge of blockchain, cryptocurrencies, financial services, banking, or payments
- Prior experience in a pre-sales capacity supporting an enterprise sales team is highly desirable
- Proven ability to manage complex projects with multiple stakeholders under tight deadlines
- Demonstrated experience collaborating with Subject Matter Experts (SMEs) across various departments to produce accurate and compelling content
- Exceptional written and verbal communication skills, with a talent for persuasive writing and meticulous attention to detail
- Strong ability to grasp and articulate complex technical concepts related to custody, blockchain technology, and API services
- Proficiency with RFP/proposal management software (e.g., Loopio, Qvidian, Ombud) is a significant plus
- Advanced proficiency in the Microsoft Office Suite and Google Workspace
- Exceptional professionalism – highly regarded by clients and colleagues
- Strong ability to self-manage, prioritize tasks, and exercise professional judgment
- Must be proficient in English, written and spoken
- Proficiency in other languages is a plus
What the job involves
- Our Sales department is the engine of our growth, working closely with the world's leading financial institutions. We are seeking a meticulous and highly organized Sales Support, RFP & DDQ Manager based in Toronto or Sioux Falls to join our team. This role is critical to the sales process, responsible for crafting compelling, accurate, and timely responses to client inquiries, ensuring we present BitGo's security, compliance, and product capabilities in the best possible light
- Manage the end-to-end response process for Requests for Proposals (RFPs), Requests for Information (RFIs), and Due Diligence Questionnaires (DDQs) from prospective and current institutional clients
- Develop and maintain a comprehensive knowledge base and content library of standard answers to ensure consistency and efficiency in all responses
- Collaborate closely with Sales, Legal, Security, and Product Management teams to gather accurate information and craft tailored, high-quality proposals that address specific client needs
- Translate complex technical and security concepts into clear, concise, and persuasive written content suitable for a variety of audiences, from technical evaluators to executive decision-makers
- Serve as a central point of contact for the sales team on all matters related to RFPs and DDQs, providing project management and ensuring adherence to strict deadlines
- Identify trends in client and prospect questionnaires to provide valuable feedback to internal teams, helping to shape product roadmaps and sales strategy
Our take
The digital asset industry is maturing, with asset companies looking to shore up their positions by adding secure custody capabilities. This is good news for BitGo, an independent, regulated cryptocurrency custodian company providing security, custody, and liquidity solutions.
BitGo’s flagship multi-signature wallet solution helps its clients mitigate risk and optimize capital efficiency. The company has subsequently expanded to also cover a number of areas that are critical for any holder of major crypto assets - like portfolio and tax management. In this, BitGo was smart to focus exclusively on institutional clients: there’s huge appetite among larger players to expedite the mainstreaming of crypto, and they’ll need precisely BitGo’s tools to get there.
BitGo was in talks to be acquired by PayPal, and most recently Galaxy Digital, which speaks to a strong institutional confidence in the crypto wave. In spite of a rocky year for the digital assets (which now sees BitGo suing Galaxy Digital for pulling out of the acquisition deal), BitGo has manoeuvred itself into a central position to capitalize on what, now, seems a near-inevitable period of mass adoption. Exemplifying this, the BitGo Ventures wing of the company was launched in 2024 to partner with and invest in cutting edge blockchain and fintech startups.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2023
$100m
SERIES C
Oct 2018
$16m
SERIES B
Total funding: $170.5m
Company benefits
- Company-paid medical, dental, and vision plans
- Catered lunches, fresh snacks, and gourmet coffee
- Commuting made easy with company-paid Caltrain passes
- Competitive compensation, stock options, and 401k plan
- Top-end computer equipment to power your work
- Flexible vacation time
- Remote/hybrid friendly with physical location workspaces
Company HQ
Evergreen Park, Palo Alto, CA
Leadership
Mike Belshe
(CEO)Previously Director of Engineering at Good Technology, who went on to found Cookout Software - and then move to Google as a Software Engineer/Development Manager when the latter company bought out the startup. Has served as BitGo CEO for over a decade.
Ben Davenport
(Advisor)Has spent time as a Software Engineer at Microsoft, Google, and Facebook, and worked on algorithm development at Hudson River Trading. Additionally co-founded and led Beluga, a mobile group messaging solution that was ultimately bought by Facebook, and became Facebook Messenger.
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