Manager of Customer Success Management, Staffbase
NEUR
Employee communications platform
Job no longer available
Employee communications platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To empower communicators worldwide.
Role
Who you are
- 6+ years experience working with customers at a marketing, software, management and/or consulting company
- 2+ years experience coaching, and developing team members
- Proven track record of delivering to target in excess of company expectations and executing against bold growth strategies
- Experience working globally with all levels of management in a transparent and proactive manner
- Shown leadership ability to influence, develop and empower employees to achieve their best
- Excellent analytical skills to support problem-solving efforts and inform decision-making
- Excellent verbal and written communications and experience communicating in small and large groups
- Self-motivated, entrepreneurial in nature and experienced in change management
- Proven ability to adapt in a fast paced, constantly changing environment
What the job involves
- You will lead a team of Customer Success Managers (CSMs) who are focused on retaining and growing our most strategic and highest value customers
- This role will serve as a key member of the CS leadership team, helping to set the strategy and plan for the future of Customer Success at Staffbase
- Lead, coach, train and develop a team of high-performing, geographically dispersed Customer Success Managers to help them drive towards individual and team targets
- Design and drive strategic improvements to scale processes, services, and systems to enable the team to exceed adoption, retention, and growth objectives
- Provide the team with guidance on building and maintaining strong customer relationships; serve as a coach in navigating challenging customer situations through proven Customer Success practices
- Partner with sales, renewals, consulting and other cross-functional leadership to drive business outcomes
- Be a thought leader and establish executive relationships with key customers
- Create a culture of accountability and execution through data driven strategies
- Drive successful platform adoption, customer outcomes, retention and expansion goals ultimately improving customer lifetime journey and value
- Motivate and retain a best-in-class CSM team
Salary benchmarks
Our take
Staffbase is the first AI-native employee experience platform and it's built to help companies keep their people connected - an employee app, intranet, email, SMS, digital signagfee, and Microsoft 365 integrations - all in one place. With more than 2,000 customers worldwide, including Adidas, Toyota, DHL, and Sephora, Staffbase is helping organisations build stronger, more aligned workplaces.
With teams spread across offices, countries, and time zones, companies need reliable ways to keep everyone informed and engaged. And Staffbase does just that, making communication simpler and more effective for every employee. Its tools, including an AI-powered Staffbase Companion assistant, give people the information they need quickly, so they can work more collaboratively with confidence.
A major leap forward for the company is Employee AI, Staffbase's new foundation for the next era of employee experience. Built on trusted data, governance, adn braod reach, it'sd esigned to make AI genuinely uselful for every employee. Features rolling out through 2025 and 2026 include a mobile-first AI assistant that helps employees complete tasks, hyper-personalised weekly podcasts, smarter content governance that keeps information up to date, and prompt-based tools that help teams create high-quality content faster.
With such strong momentum, industry recognition (like being named a leader in the Gartner Magic Quadrant for three years in a row), and a partnership with Microsoft's Azure OpenAI Service, Staffbase is very much ready for the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2022
$122.2m
SERIES E
Mar 2021
$145m
SERIES D
Total funding: $321.7m
Company HQ
Altchemnitz, Chemnitz, Germany
Leadership
Martin Böhringer
(Co-Founder & CEO)Previously co-founded productivity app builder startup Hojoki, serving as CEO before co-founding Staffbase in 2014.
Lutz Gerlach
(Co-Founder & COO)Before Staffbase, co-founded and served as COO of Hojoki.
Frank Wolf
(Co-Founder & President)Previously worked in Social Technologies and Collaboration for T-Systems Multimedia Solutions (T-Mobile), following seven years as a Manager for Accenture.
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