Technical Customer Support Advocate, Procurify
CA$61.5-77k
+ Stock options with our competitive stock program
Procurement software for spend control
Job no longer available
Procurement software for spend control
101-200 employees
Job no longer available
CA$61.5-77k
+ Stock options with our competitive stock program
101-200 employees
Company mission
To give all organizations unprecedented visibility and control over their business spend.
Role
Who you are
- You are a person with a knack for understanding how things work and are motivated by helping our customers achieve the best version of themselves
- We’re seeking entrepreneurial people who are willing to challenge the status quo and contribute to larger strategic objectives
- 2-3 years of experience in a customer-facing role providing services and consulting on a variety of technical matters, preferably in a SaaS environment
- Confidence troubleshooting both web and mobile software applications
- Familiarity with Jira is a plus
- Integration experience with NetSuite, Quickbooks Online, and Microsoft is a plus
- Experience with card management, KYC processes, and fraud, as well as third-party global financial platforms like AirWallex, is also a plus
- Exceptional communicator with a demonstrable ability to make complex concepts easy for everyone to understand
- Naturally curious and driven to explore new things
- Experience with and a demonstrable passion for advocating for customer needs to other internal teams
- High level of emotional intelligence with the ability to resolve conflict and de-escalate escalations wherever they arise
- For customer-facing roles, maintains an up-to-date LinkedIn profile and ensures it is refreshed upon joining, to reflect their role at Procurify and help maintain a consistent, professional presence across our GTM team
What the job involves
- Procurify is looking for a tech-savvy, empathetic, and curious person who is passionate about customer experience and support
- As a valued member of our team, you'll build relationships internally and externally while advocating for our customers
- Support all inbound technical questions and best practices through chat, email, and video calls—your goal will be to provide an effortless, efficient user experience!
- Follow through with each and every customer from problem to solution—never settle for seeing things less than end-to-end
- Be a customer advocate to ensure product feedback is passed to the product and engineering teams
- Identify, reproduce, and document bugs for the development team to address
- Be an expert with all of Procurify’s features and functionality, including integrations
- Be a contributor to our knowledge base and a champion for self-serve resources
- Handle escalations and act as an expert on more advanced technical issues
- Work as a cohesive team, think outside the box, and contribute to areas of the business to drive a better user experience and improve operational efficiency
- Take on project work outside of support tickets to help build a better user experience both internally and externally
- Write and edit Knowledge Base articles for product functionality
Our take
Business spending can be complex and intimidating, and companies often need to navigate multiple platforms. Companies need to find a way to make business decisions that are simple, well informed and ideally all on one platform.
Procurify helps businesses by assisting them to understand and align their organizational spending with their core values and business objectives. The company's procurement software offers a structured method that gains and tracks approvals for spending. The platform organises all purchasing and spend documents, and enhance the information that’s already in the accounting system.
The company is the leading spend management, purchasing, and procurement software platform and is used by hundreds of companies. More than just a platform, Procurity is focused on creating a new way of thinking about finance with that it calls Spend Culture, which helps teams make smarter, more purposeful spending decisions every day.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2023
$50m
SERIES C
Jun 2019
$26m
SERIES B
Total funding: $88.4m
Company benefits
- Remote-first: As a remote-first organization, our team can work anywhere within Canada
- Flexible work hours: We don’t have set hours. You have the flexibility to work on the schedule that works for you and your team
- Responsible time off: We know there’s more to life than just work, which is why we offer generous Responsible Time Off for all of our team members. We encourage our team to take breaks, unplug and come back to work energized!
- Health benefits: We prioritize our team’s health and wellbeing. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account
- Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program
- Financial wellbeing: We provide Wealthsimple programs and access to financial advisors to support our team’s diverse life goals
- Training and development: Personal and technical growth are things that we value, so we provide access to Pluralsight, Masterclass, and progressive career matrices
- Tech setup: We make sure our team is equipped with the right tools and tech to set them up for success from Day One
- Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns
- DEI initiatives: We run a diversity, equity, and inclusion roundtable monthly where we host guest speakers and tackle the topics that matter
- Referral program: It’s all about who you know. Our grand prize for our Referral Bonus Program is a bucket list vacation for two!
Company HQ
Downtown Vancouver, Vancouver, BC
Leadership
Chad Gaydos
(CEO & Board Member)Previously a President at Total Expert, COO at Talkdesk, and COO and CRO at Skillsoft. They also spent over 18 years at SAP America as the COO of Regulated Industries.
Amy Wang
(CFO)Previously the CFO of Userful and a VP of Finance at Morgan Stanley. They also spent over 4 years at Solium as a Senior Financial Analyst and Assistant Controller.
Jeffrey Hardy
(CRO)Previously spent over 10 years at SAP in various roles, including Global Director of Strategic Markets & Programs and the Global Head of Strategic Sales.
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