Customer Success Coordinator, Pluralsight
More information about location
Technology workforce development company
Posted today
Technology workforce development company
1001+ employees
Posted today
More information about location
1001+ employees
Company mission
To inspire and empower the tech workforce to achieve their goals.
Role
Who you are
- We are seeking eager, hardworking candidates who can quickly ramp up on our product offerings, client engagement model, and renewal processes
- Interest in SaaS, technology, or workforce development
- Basic understanding of business development, sales or customer success
- Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)
- Business sense and ability to analyze data to address customer situations
- Demonstrate the ability to think critically and be self-sufficient in solving problems
- Excellent organization and time management skills
- Strong communication skills
- Ability to establish relationships and work in a team environment
What the job involves
- We are looking for a Customer Success Coordinator who will renew large volumes of customer contracts
- This position will support, handle, and close renewal transactions
- You will play a central role in supporting our Customer Success and Revenue organizations, and your work will directly impact our company goals
- You will provide critical feedback as you interact directly with our customers to help the team and other Pluralsight teams better understand the needs of each unique customer group
- In this position, you will have exposure to sales and will need to optimally maintain your priorities
- You will be fundamental in handling and closing large volumes of opportunities
- The Customer Success Coordinator will collaborate within Revenue, Success, Marketing, and Legal to increase the renewal success while looking for additional opportunities for upselling additional revenue
- You will work in partnership with the Account Executives when expansion opportunities are identified, ensuring that the right sales resources are engaged to improve growth within the account
- You have exceptional ownership of your business
- You care about the customer experience, SaaS and fast growth tech
- A champion of Pluralsight’s values with a focus on Seeking to Learn
- You are accountable for excellence and you’re an outstanding teammate - you like to understand the guidelines for success, partner with the business to get what you need, and then work entrepreneurially to get it done
- You are a lifelong learner
- You listen to customer needs and are willing to speak their language from a technical perspective
- Data-driven and objective - you trust analytics and data science to guide decisions
- Solidify and close renewals - Complete renewal lifecycle management including all administrative tasks such as obtaining Purchase Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission. Partner with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base
- Be a trusted partner - Partner effectively and cross-functionally with sales account executives supporting this customer segment
- Collaborate effectively with sales counterparts responsible for cross-selling, upselling, and expanding these accounts
- For this role, face to face meetings with customers are required
Our take
Pluralsight is dedicated to closing the global tech skills gap, a mission that has become increasingly urgent as industries worldwide face a growing shortage of IT talent. This high demand for upskilling makes Pluralsight's online training services more relevant than ever.
Founded in 2004, Pluralsight has matured into a prominent player in the online upskilling industry. The company has been significant growth in recent years, capitalizing on the surge in demandf fbefore many competiting startupos emerged. Depsite facing competition from major players like Grow with Google and UDemny, Pluralsight has maintained its strong position.
Though Vista Equity Partners' 2021 acquisition has brought some challenges, Pluralsight, once a unicorn startup now a public company, continues to thrive. With numerous partnerships with NGOs, educational institutions, and corporations, Pluralsight remains a key player in tackling the tech skills shortage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2016
$30m
SERIES C
Aug 2014
$135m
SERIES B
Total funding: $195m
Company benefits
- Unlimited PTO
- Summer Fridays
- Holidays
- Parental Leave
- Medical, Dental and Vision
Company values
- Customer Obsessed: We understand our customers' needs, analyze market trends and competitors, and aim to exceed expectations to deliver exceptional value. Our commitment to customer satisfaction is the cornerstone of our success
- Aligned and Focused: We focus on quality execution of our strategic priorities, using our programs to stay coordinated and drive results. By setting aside lower-priority tasks, we ensure we follow through on our commitments
- Always Learning: We continuously improve our operations, expertise, and customer impact. We learn by studying both inside and outside the company, reviewing KPIs and data, reflecting on past experiences, and respectfully challenging each other
- Direct and Respectful: We provide honest, actionable, real-time feedback and hold each other accountable to deliver on our commitments in a constructive manner
Company HQ
Draper, UT
Articles
Leadership
Aaron Skonnard
(Co-Founder & CEO)Worked as a DevelopMentor Author, and was President of Skonnard Consulting. In 2004, left a Neumont University Associate Professorship to co-found Pluralsight.
Fritz Onion
(Co-Founder)Started as an Oracle Software Engineer after a degree at Harvard, and then spent 10 years as a DevelopMentor Instructor. Subsequently co-founded Pluralsight in April 2004, serving as Content Advisor.
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