Notary Connect Operations Specialist, Snapdocs
$20.77 - $23.74 per hour, dependent on location.
Automating mortgage closing
Job no longer available
Automating mortgage closing
201-500 employees
Job no longer available
$20.77 - $23.74 per hour, dependent on location.
201-500 employees
Company mission
To automate the home mortgage experience by connecting the people, processes, and technologies that power the industry.
Role
Who you are
- High school diploma required
- A minimum of 1-2 years of related customer service experience
- Strong written and verbal communication skills
- Ability to learn new computer system applications
- Maintains regular and punctual attendance
- Works overtime as assigned
- Works cooperatively with others
- Works in a remote (quiet environment)
- Has a functioning high-speed internet connection
- Complies with all company policies and procedures
- Shows up to meetings on time, ready to listen & participate
- Manages a calendar/schedule and raises concerns to managers if there is a conflict
What the job involves
- Performs tasks required to schedule notaries for in-person mobile notary signing appointments including managing communication between parties and updating order details to ensure each signing is completed successfully
- Resolves common issues that occur during the duration of a transaction and escalates when necessary
- Uses independent thinking skills while reviewing orders to help prevent work-stopping problems
- Provides white-glove customer service to our customers using our order management dashboard
- Makes outbound phone calls when time sensitive situations arise
- Performs quality control activities to ensure that all signings reach the expected touchpoints and help prevent any issues during the lifecycle of an order
- Reviews document scans to ensure all necessary signatures, initials, dates, etc are present and accurate
- Reports any discrepancies or errors found in documents and coordinates with the appropriate team members to rectify them
- Provides helpful feedback regarding our product and processes
- Completes special projects as requested by their supervisor
- Maintains regular and punctual attendance
- Works overtime as assigned
- Works cooperatively with others
- Works in a remote (quiet environment)
- Has a functioning high-speed internet connection
- Complies with all company policies and procedures
- Shows up to meetings on time, ready to listen & participate
- Manages a calendar/schedule and raises concerns to managers if there is a conflict
- This is a remote role, please take note the working hours will be one of the following:
- 10:00a - 6:30p MST Tuesday - Friday and 8:30a - 5:00 MST on Saturday
- 1:30a - 10:00p MST Monday - Friday
Our take
Real estate closings tend to be inefficient and fragmented, so Snapdocs provides software for closing digital loans and mortgages. The company provides a suite of cloud-based products that simplify the process, reducing the cost of deals and increasing the efficiency of closing them.
The appeal of Snapdocs is that it connects all the various parties involved in establishing a mortgage. This eliminates much of the friction that can slow down closes, making everything swifter and more efficient. Like many industries, real estate is starting to favour the online space for improved customer experience, which creates great opportunities for the company.
An impressive list of settlement agents has started using the Snapdocs platform, including Googain, Bell Bank and Lenders One Cooperative. With good early uptake, the company is set for further expansion within the market as its patented technology sees more adoption, integration and implementation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-39% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2021
$150m
SERIES D
Oct 2020
$60m
SERIES C
Total funding: $253.2m
Company benefits
- Excellent health, dental, and vision benefits
- 401(k) with up to 4% company match
- 16 weeks paid parental leave (regardless of gender)
- Flexible time off policy
- Flexible spending account for healthcare and dependent care
- Galileo, Modern Health, Urban Sitter, and Northstar Financial memberships
- Life and disability insurance
Company HQ
Financial District, San Francisco, CA
Leadership
Aaron King
(Founder & Executive Chair)Before founding SnapDocs, they founded another mortgage-based company, NotaryLink, which focused on signing services. They were the former product manager for Afar Media which specialized in traveler experience beyond the guidebook.
Michael Sachdev
(CEO)Advisory Board Member at Skysun and Board Member at Lumen Energy. Former Advisor for Treehouse, and Board Member at CarbonForest. They also worked at Sunrun for 9 years in roles including VP, SVP and CPO.
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