Technical Product Manager, AND Digital
Contract, Smart Export Guarantee
Developing & delivering digital products and platforms
Be an early applicant
Developing & delivering digital products and platforms
1001+ employees
Be an early applicant
1001+ employees
Company mission
To close the world's digital skills gap.
Role
Who you are
- Proven experience as a Product Manager delivering digital products within Agile environments
- Strong experience within the UK Energy or Utilities sector (essential)
- Good understanding of UK energy industry processes, customer journeys and market operations
- Familiarity with technologies and concepts such as DCC, smart metering, metering infrastructure, adaptors and energy data flows
- Experience developing product roadmaps and managing complex product backlogs
- Experience using customer insights and data to drive product strategy and prioritisation
- Excellent stakeholder management skills across technical and business teams
- Experience working closely with Engineering, Design and Data throughout the product lifecycle
- Strong customer-centric mindset with experience in product discovery and problem definition
- Commercial awareness with the ability to balance customer outcomes, delivery priorities and business value
- Comfortable working within complex cross-functional delivery teams
Desirable
- Smart Export Guarantee (SEG)
- Renewable energy platforms
- Distributed energy generation
- Smart Energy products
- Customer service transformation programmes
- Salesforce Industries (Vlocity)
- Salesforce Service Cloud
- CRM platform transformation
- Digital customer journeys
- Operational process improvement
- Solar PV
- Electric Vehicles (EV)
- Battery Storage
- Wind Energy
- Hydro Power
- Anaerobic Digestion
- Micro Combined Heat & Power (Micro-CHP)
- Experience working within regulated environments and interpreting industry regulation is also highly desirable
What the job involves
- Contract: Immediate start until end of June 2027 (with potential extension)
- We're looking for an experienced Contract Product Manager to join a major digital transformation programme within the UK energy sector
- This role spans two key product areas:
- Supporting digital products and customer journeys associated with the Smart Export Guarantee (SEG)
- Driving improvements across customer service platforms and digital capabilities to deliver more seamless, efficient customer experiences
- Working alongside Engineering, Design, Data and business stakeholders, you'll define product strategy, prioritise delivery and ensure products deliver measurable value for customers, operational teams and the wider business
- Define and deliver product vision, strategy and roadmaps aligned to business objectives
- Lead product delivery across both Smart Export Guarantee (SEG) and customer service transformation initiatives
- Improve customer journeys across digital and customer service channels
- Own and prioritise the product backlog, ensuring delivery teams remain focused on the highest-value outcomes
- Translate customer and business requirements into clear user stories and acceptance criteria
- Work collaboratively with Engineering, Architecture, Design and Data teams to deliver scalable digital products
- Analyse customer, operational and commercial data to inform prioritisation and product decisions
- Collaborate with stakeholders across Product, Operations, Regulatory, Commercial and Technology teams
- Lead Agile ceremonies including backlog refinement, sprint planning, reviews and retrospectives
- Continuously measure product performance using KPIs, customer insights and operational metrics to drive continuous improvement
- Balance customer needs, commercial priorities and technical constraints to maximise product value
Our take
As the need for digital transformation continues to grow, many organisations find themselves lacking the skills to keep up. AND Digital has stepped in to help bridge this gap, with a clear mission to close the world's digital skills shortage. Rather than simply delivering digital solutions, they focus on helping businesses understand how to work digitally, so they can continue to grow and adapt long after a project is finished.
The company is standing out from the crowd too, by working alongside their clients instead of working for them. Combining their own people with client teams into one collaborative unit, they identify challenges, build digital products, and share skills throughout the process, so clients can take full ownership of their apps, websites, and future digital work.
Unsurprisingly, this approach has had a strong impact and continues to drive AND Digital's growth. With cross-functional teams across the UK, the Netherlands, and the US East Coast, the company scales based on demand. And their city-based 'Club' model blends local, personalised service with the strength of a global organisation, putting AND Digital in a strong position for the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Apr 2021
$10.9m
EARLY VC
Feb 2020
$14.9m
EARLY VC
Total funding: $25.8m
Company HQ
Maidenhead, UK
Leadership
Paramjit Uppal
(Founder)Former Founder of Qedis (brought out by North Highland UK in 2013) and Director at Deloitte.
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