Service Administrator, YouLend

• Strong eye for accuracy and meticulous attention to detail
• 1 year+ experience in data entry/administration
• Strong communication skills, both written and verbal
• Common-sense approach to spotting and flagging errors
• Ability to meet deadlines and handle workload priorities effectively
• Problem-solver with a proactive mindset – eager to take on challenges and find innovative solutions with enthusiasm
• Confidence in working independently and making decisions to appropriately escalate issues to management or other departments
• Flexible mindset with the ability to take on ad-hoc tasks as needed
• The ability to multitask, as you'll be navigating different systems and processing information when liaising with our customers

Desirable

• In this role, you will be responsible for inputting and matching data records across our platforms to support our Sales and Service teams
• You will update existing records and add new entries to the database as required
• Data accuracy will be vitally important, as well strong communication skills when making updates and flagging errors to stakeholders throughout the company
• You will also be required when needed to monitor our reviews pipeline, replying to customers who have left public reviews and coordinating internally the responses and resolutions for our merchants
• Shifts are 09:00 - 18:00 Monday – Friday, with occasional Saturday (paid overtime) required (1 Saturday in 7)