Senior Project Manager, Crunchyroll
CX Technology, 3 Month Contract
$69.71 - $84.13 USD
Streaming service for anime and manga
Job no longer available
Streaming service for anime and manga
1001+ employees
Job no longer available
$69.71 - $84.13 USD
1001+ employees
Company mission
To create experiences for anime and manga fans, and to enable them to connect through the content they love.
Role
Who you are
- 12+ years of experience in program or portfolio management within Customer Experience and Customer Experience technology – preferably in the tech, eCommerce, streaming media, or entertainment industry
- Experience managing teams and technical projects specifically related to CX, including platform migrations, RFPs, third-party platforms launches/optimizations - GenA,I and integration experience
- Experience working with globally distributed teams
- Experience working with team members at all levels, including Senior and C-level executives
- Experience managing multiple projects and deliverables
- Knowledge of Software Development Lifecycle processes, with experience in both Agile and waterfall methodologies, and knowing when to apply each
- Experience with tools such as JIRA or Confluence
- Experience with CX tools and platforms such as CCaaS, chatbots, CMS, or WFM
- BS degree or equivalent experience
What the job involves
- You'll lead the planning, coordination, and execution of interdepartmental projects for the Customer Experience technology team
- You'll guide the daily project progress by managing schedules, scope, and partner communications, while identifying risks and ensuring agreement across teams
- Collaborating with Product Managers, Engineers, and leadership, you'll support quarterly planning, improve workflows, and deliver clear, data-driven updates
- Organize, plan, and track new and ongoing interdepartmental and external projects for Customer Experience technology teams and programs
- Lead the daily progress of programs with regard to schedule, scope, process, and meeting facilitation and notes
- Follow up on action items, identifying risks and establishing mitigation paths in collaboration with internal and external partners
- Partner with Customer Experience Product Managers, Engineering, and Leadership for quarterly planning, prioritization, risks and dependencies
- Be a liaison with relevant business groups to facilitate planning and collaboration between teams to align, identify dependencies and communicate regular updates to all partners
- Communicate regular updates to all partners internally and externally
- Provide data-driven recommendations and implement process improvements to enhance project efficiency
- Establish and maintain best practices and repeatable processes to increase efficiency for teams with the larger Program Management Organization
- In the role of Senior Project Manager, CX Technology, you will report to the VP, Customer Experience & Voice of the Customer
- Come join our award-winning Customer Experience team and help us further build the best Customer Experience Team in the world
- Our goal is to provide our fans with the absolute best customer experience
- To us, any challenge is an opportunity to better super-serve our fans
Our take
In recent decades, anime - encompassing Japanese, Korean, and Chinese animation 0 has transitioned from a niche interest to a formidable industry, boasting a global market worth approximately $30B. Despite this growth, distribution has historically posed challenges, with series and films often reaching overseas audiences through disparate channels, if at all. Crunchyroll emerged to address this issue by consolidating the largest collection of anime into a single streaming service.
Sony's acquisition of Crunchyroll in 2021 for $1.75B expanded the platform's reach, integrating Sony's extensive animation library into its offerings. this move also positioned Crunchyroll for heightened competition against streaming giant Netflix, known for its substantial investments in anime production and acquisition. Currently, Crunchyroll maintains an unrivaled library of anime content, boasting over 44,000 episodes that have attracted over 0M paying subscribers.
While Crunchyroll initially offered a free, ad-supported tier to its vast community, it appears poised to phase out this option, transitioning to a subscription-based model for all new series. Despite this shift, the platform has implemented a global reduction in fees to stimulate subscription uptake. The success of this strategy remains to be seen, but past experiences with companies like Hulu suggest that it may drive subscription growth and mitigate piracy
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Mar 2010
$0.8m
EARLY VC
Feb 2008
$4.1m
SERIES A
Total funding: $4.9m
Company benefits
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually
- Flexible time off policies allowing you to take the time you need to be your whole self
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and some of our offices are pet friendly!
Company HQ
Lucerne - Higuera, Culver City, CA
Leadership
Kun Gao
(Co-Founder)Co-founded Crunchyroll in 2006 and served as CEO/General Manager/Board Member until 2018. Previously the founder and CTO of Frappr.com as well as a Product Engineer at HOT or NOT.
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