Regional Customer Executive Head, Cube
EMEA
AI-driven regulatory intelligence platform
Open for applications
AI-driven regulatory intelligence platform
201-500 employees
Open for applications
201-500 employees
Company mission
To empower businesses with groundbreaking compliance technology.
Role
Who you are
- Experience working at a large consultancy firm and/or an enterprise bank, delivering and leading regulatory driven projects for financial institutions
- Someone with sound understanding of regulations and regulatory frameworks that are applicable to financial services industry / large enterprise banks
- Experience assessing and transforming operating models within banks
- Experience leading change or transformation that leverages cloud-based tech solutions
What the job involves
- We're looking for a Regional Customer Executive Head to lead our customer delivery within the EMEA region
- You will be responsible for the entire EMEA delivery team and have oversight of the entire customer lifecycle within the region
- Take end-to-end responsibility for the mobilisation, delivery and benefits of onboarding projects for all our customers within the EMEA region
- Lead and develop a team of Project Leads, Consultants, Regulatory SMEs and Integration Leads
- Leadership and ownership of CUBE’s implementation projects from initial customer engagement, statements of work, project tracking and exceptional delivery
- Ensure unrivalled customer service and retention, by exceeding expectation and proactively managing any issues arising during the relationship
- Once customers are in BAU, drive service utilization ratio through continuous improvement
- Work closely with internal functions to ensure legal, financial and technical requirements are fully satisfied and approved for each customer engagement
- Maintain existing and develop new relationships with partners and subcontractors as necessary to ensure customers receive a high quality, aligned service proposition
Salary benchmarks
Our take
After the 2008 financial crash, new compliance rules and regulations swept the financial industry. Now, with the emergence of crypto technology and blockchain, regulations are evolving once again. CUBE was founded in 2011 as a RegTech company powered by AI, that delivers regulatory monitoring, reporting, and compliance within the financial industry.
CUBE’s intelligence solution helps enterprises solve complex compliance problems for both multijurisdictional needs and more specific single lines of business. Its platform tracks, analyses and monitors laws, rules and regulations in every country and language, enabling it to serve clients across the globe.
Winner of multiple awards, CUBE has a proven track record of navigating the increasingly complex compliance issues of international financial markets. In 2024 it acquired competitor Reg Room, exemplifying its strong hold on the market. It also has solid funding behind it and a growing global presence - which certainly bodes well for its future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
Mar 2024
$12.3m
GROWTH EQUITY VC
Total funding: $12.3m
Company benefits
- 🌍 Globally, we are one of a kind! - CUBE is a well-established player in Regtech (we were around before Regtech was even a thing!), and our category-defining product is used by leading financial institutions around the world
- 🗽 Freedom, flexibility & progression - We will help you realise your full potential and grow into leadership positions across CUBE
- 🗣️Internationally collaborative culture - You will have the opportunity to work with likeminded colleagues from all over the world, gaining exposure to different cultures and business practices
- 🌱 Innovative & meaningful work - If you’re someone seeking the opportunity to work with cutting edge technology and work on challenging projects that have a real impact then we want to hear from you!
- 💻 Work life balance - CUBE is a remote first business, you'll be able to design your home office and choose your own work equipment. Or, book a room in a coworking space or join one of our department monthly team meets
- 🤝 Diversity, Equity and Inclusion - We are committed to providing a working environment where everyone is supported to be their authentic best selves
Company HQ
City of London, London, UK
Articles
Leadership
Ben Richmond
(CEO)Also Chief Executive of IRTA (International RegTech Association), and Founder and Chairman of The Content Group.
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