Senior Strategic Customer Success Manager, Socure
Big Tech/AI
$140-165k
+ equity + commission
Digital ID verification & fraud protection
Be an early applicant
Digital ID verification & fraud protection
501-1000 employees
Be an early applicant
$140-165k
+ equity + commission
501-1000 employees
Company mission
To verify 100% of good identities in real-time and completely eliminate identity fraud on the internet.
Role
Who you are
- We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading
What the job involves
- As an Senior Strategic Customer Success Manager, Big Tech/AI you will be the strategic partner and trusted advisor for our most valuable enterprise customers within our Big Tech/AI vertical. Your focus will be on executive alignment, success planning, and ensuring customers achieve measurable outcomes with our solutions
- Working hand-in-hand with Account Executives (who own renewals and upsells) and Solution Consultants (who drive adoption), you will be the bridge across functions, ensuring customer outcomes are consistently met
- By leading initiatives such as executive business reviews, governance forums, and cross-business alignment programs, you will create visibility, reduce risk, and deepen strategic trust with our enterprise customers
- Customer Partnership & Advocacy
- Build trusted relationships with executives and operational stakeholders across customer organizations
- Act as the customer’s advocate internally, ensuring their needs influence product, support, and go-to-market priorities
- Position our solutions as enablers of the customer’s most strategic business initiatives
- Strategic Success & Value Planning
- Lead joint success planning to align customer goals with solution capabilities
- Partner with Solution Consultants to interpret adoption signals and connect them to measurable business outcomes
- Provide Account Executives with health insights that inform renewal and expansion strategies
- Customer Engagement Leadership
- Lead executive business reviews (EBRs) with data-driven updates on ROI, outcomes, and roadmap alignment
- Facilitate model governance sessions to ensure transparency, compliance, and confidence in solution performance
- Run cross-line-of-business and global alignment programs to unify strategy and execution across customer divisions or regions
- Support change management, benchmarking, and operational excellence programs that help customers scale solutions across the enterprise
- Promote advocacy by identifying opportunities for customers to serve as references, case studies, or industry champions
- Customer Health & Retention
- Own the holistic view of account health, combining adoption, engagement, and satisfaction data
- Identify risks early and orchestrate internal resources to mitigate churn
- Provide structured reporting and health insights to customers and internal stakeholders
- Operational Excellence & Escalations
- Ensure customers receive timely support and guidance across all engagements
- Take ownership of managing and resolving critical escalations with urgency and transparency
- Partner with internal stakeholders to remove friction and ensure seamless customer experiences
- Leadership & Mentorship
- Lead complex customer programs and set the standard for strategic enterprise engagement
- Channel customer feedback into product innovation and roadmap direction
- Mentor junior teammates, fostering a culture of learning and growth
- Success in this Role Looks Like:
- You consistently deliver a clear, actionable view of account health, combining adoption insights, engagement, and satisfaction
- Customers see you as a strategic advisor and executive partner, deepening trust across all levels — from operational users to C-suite sponsors
- You lead impactful executive business reviews, governance forums, and cross-organizational programs that reinforce ROI and alignment
- Net Dollar Retention (NDR) and Customer Lifetime Value (CLV) improve across your portfolio as a result of proactive engagement
- Churn risk is identified and mitigated early, leading to stronger retention
- Customers actively participate in advocacy programs (references, case studies, advisory boards)
- Account Executives and Solution Consultants view you as the orchestrator of success, ensuring all functions stay aligned
- Escalations are resolved quickly and transparently, reinforcing confidence in our partnership
- Junior teammates benefit from your mentorship, raising the capability of the entire
Our take
Socure is an identity platform that aims to improve customer identification for digital transactions. The company is part of a growing market, with rivals in this competitive space including Signifyd, Riskified, AppsFlyer, ClearSale, Kount, SEON, and Fraud Fighters.
The engine delivered by Socure encompasses Know Your Customer (KYC), identity fraud detection, and document verification. With it, companies can scale rapidly by onboarding more good customers and preventing online fraud. Additionally, underbanked consumers who have been excluded from online services by outdated ID verification can gain access to critical benefits and services online.
Socure has rapidly escalated in popularity and reached a valuation well over $1 billion. Though not immune from the economic downturn of late, which resulted in two high-profile rounds of lay-offs, the company has secured considerable additional funds that will strengthen its financial position as it moves to capitalise on the ever-growing importance of identity verification and trust.
Steph
Company Specialist at Welcome to the Jungle
Insights
-22% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2021
$450m
SERIES E
Mar 2021
$100m
SERIES D
Total funding: $646.6m
Company benefits
- Health: Comprehensive medical coverage, including vision, dental, and FSA
- Parental Leave: Generous leave allowance for parents-to-be
- 401k: Pre-tax savings for retirement
- Life Insurance: Protect your family in case of emergency
- PTO: Take as much time as you need, when you need it
- 100% Remote: Work from anywhere anytime, whatever suits your lifestyle
- WFH Allowance: Generous reimbursement program to maximize your WFH setup
- Deskpass: Work in an office environment whenever you feel the need
- Mental Health Provider: Connect with clinicians when you need it
- Learning & Development: Self-education allowance & free career coaching
- Employee Assistance Program "EAP": Lifestyle resources available as well as additional mental health resources
- Fertility Provider: Family planning solutions for those interested
- Personal Legal Support: Significant discounts with RocketLawyer
Company HQ
Incline Village, NV
Leadership
Johnny Ayers
(Founder & CEO)Founder & General Partner of Switch Hit Ventures. Having been a Senior Consultant at IBM, they became COO and Board Member of Endeavor Up. Since then, was an Advisor at Pager and later founded Socure in 2012.
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