Weekend Systems Engineer, Aidence

• Degree in Informatics, Computer Science, or equivalent; or 3+ years of working experience in a similar role in the healthcare industry
• Professional experience with GCP or AWS
• Strong analytical and problem-solving skills
• Excellent verbal and written English communications skills
• Ability to manage customer relations in a complex environment
• Self-starting: ability to manage own time and priorities
• Pro-active: eager to resolve issues and propose and implement improvements
• Attention to detail; working with high levels of accuracy
• Experience in communicating with technical and non-technical staff to resolve issues
• Experience with administrating Linux environments and Bash

Desirable

• As a Systems Engineer on the Delivery and Implementation team, you will play a vital role in deliverying DeepHealth's lifesaving AI technologies into the hands of those who need it most
• Dedicated Customer Support: Become a trusted resource for DeepHealth's customers, troubleshooting technical issues and providing expert guidance
• Building a Strong Foundation: Support our R&D engineers by maintaining the continuous integration environment, ensuring efficient software development
• Process Improvement Champion: Collaborate with the rest of the Delivery and Implementation team to refine internal workflows and enhance the customer experience
• Seamless Implementations: Install and configure DeepHealth's software for medical imaging, ensuring smooth integration with their existing IT infrastructure
• Prepare, perform, and maintain customer installations of our advanced AI medical imaging software, ensuring seamless integration with existing IT infrastructure
• Provide expert technical support to customers and partners, troubleshooting and resolving incidents
• Contribute to continuous improvement of the Delivery and Implementation team's workflows, aiming to streamline processes and enhance the customer experience
• Be adaptable and available to support customers on the weekend
• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance
• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA
• Follows OSHA regulations, RadNet and site protocols, policies and procedures
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times
• Practices universal safety precautions
• Promotes good public relations on the phone and in person
• Adapts and is willing to learn new tasks, methods, and systems
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines
• Consistently adheres to the time management policies and procedures
• Completes job responsibilities in a quality and timely manner
• Working Day: The position requires working both Saturday and Sunday. There are two options:
• Saturday through Wednesday
• Wednesday through Sunday