Customer Service Operations Associate, Wolters Kluwer

$45.1-61.7k

Excel

Junior level

New York

Remote from US

AI-powered solutions for professionals

Be an early applicant

AI-powered solutions for professionals

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Be an early applicant

$45.1-61.7k

Excel

Junior level

New York

Remote from US

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Company mission

To help customers make critical decisions every day by providing expert solutions tha to combine deep domain knowledge with technology.

Job

Company

Role

Who you are

We’re seeking a detail-oriented, tech-savvy individual with a strong sense of initiative and a passion for helping clients succeed. If you enjoy managing multiple tasks, working cross-functionally, and thrive in a fast-paced environment—this role is for you!
1–2 years of experience in data entry, licensing, or a related administrative role preferred
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Adobe PDF
Strong organizational and time management skills with exceptional attention to detail
Comfortable working in a fast-paced, deadline-driven environment
Excellent communication and interpersonal skills, with a customer-first mindset
Ability to work both independently and as part of a collaborative team
Demonstrated discretion and professionalism when handling confidential information

What the job involves

The Customer Service Operations Associate (CSOA) – Filing Manager is a key member of the Account Services Department within CT Corporation’s Business Licensing (BL) Team
This role is responsible for preparing and submitting applications necessary to obtain, amend, renew, or close licenses and registrations for our diverse client base, ensuring accuracy, timeliness, and compliance across various industries
Prepare and file standard, advanced, and specialized license applications and renewals across a range of clients and industries
Submit between 50–100 filings per week, depending on complexity
Collaborate closely with Customer Success Associate–Account Managers (CSA) to ensure timely fulfillment of all filing orders and resolve any barriers to licensure
Report changes in filing procedures to the BL onboarding and/or research teams to keep internal databases current
Communicate effectively with government agencies and internal teams to facilitate successful filings
Maintain accuracy and confidentiality when working with sensitive client data

Our take

For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.

While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (3.7)

Company

Company HQ

Alphen aan den Rijn, Netherlands

Leadership

Nancy McKinstry

(CEO & Chairman of the Executive Board, not founder)

Held various roles at the company before being named CEO in 2003. Current Member of the Board of Directors at various companies including Accenture, Abbot, Russel Reynolds Associates, and Columbia Business School.

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