Business Analyst, Suki

$125-145k

This range is not inclusive of any discretionary bonus or equity package

SQL

Tableau

Looker

Excel

Google Sheets

Salesforce

Senior level

San Francisco Bay Area

Office located in Redwood City, CA

AI-powered voice solutions for healthcare

Be an early applicant

AI-powered voice solutions for healthcare

201-500 employees

HealthcareB2BArtificial IntelligenceProductivitySaaS

Be an early applicant

$125-145k

This range is not inclusive of any discretionary bonus or equity package

SQL

Tableau

Looker

Excel

Google Sheets

Salesforce

Senior level

San Francisco Bay Area

Office located in Redwood City, CA

201-500 employees

HealthcareB2BArtificial IntelligenceProductivitySaaS

Company mission

To lift the administrative burden from doctors, so they can focus on what matters.

Job

Company

Role

Who you are

The ideal candidate will have strong modeling and data skills to help build and scale forecasting, headcount, and revenue models that enable data-driven planning and decision-making for the Customer Success (CS) organization
This role is ideal for someone who enjoys working with data, building structure from ambiguity, and translating analytical insights into business impact
6-8 years of experience in Business Analytics, Financial Modeling, FP&A, or Strategy/Ops roles, ideally in a SaaS or Customer Success environment
Advanced Excel/Google Sheets proficiency, adept at complex formulas, pivot tables, scenario modeling, and logical structuring
Demonstrated experience in building bottoms-up financial or operational models from scratch
Strong ability to work with large, unstructured datasets like data cleaning, normalization, and reconciliation across multiple sources
Working knowledge of SQL or BI tools (Tableau, Looker, etc.) is a plus
Excellent problem-solving, attention to detail, and communication skills
Prior experience in investment banking, management consulting, or strategy roles is a strong plus

What the job involves

We are looking for a highly analytical professional to join our Customer Success Operations team
Design, build, and maintain analytical and financial models to support a wide range of Customer Success (CS) planning and forecasting needs such as capacity, headcount, revenue, retention, and margin models
Develop scalable frameworks for forecasting, budgeting, and performance tracking, ensuring consistency and accuracy across multiple business scenarios
Work with large, complex datasets from Salesforce, internal dashboards, and other CS tools cleaning, reconciling, and structuring them to drive reliable insights
Partner with CS leadership to translate strategic priorities into measurable metrics, projections, and data-backed narratives
Conduct ad-hoc analyses and scenario modeling to support decision-making across areas such as productivity optimization, key CS metric trends, health score development and maintenance, and NPS trend analysis
Collaborate cross-functionally with Finance, Sales Ops, and Data teams to align on data definitions, model assumptions, and business logic
Build intuitive dashboards and visualizations (in Excel, Sheets, Tableau) to communicate insights clearly to leadership and other stakeholders
Identify opportunities to automate recurring analytical processes and enhance overall data hygiene and forecasting reliability

Our take

For medical practitioners, so much time is spent on paperwork, time that could be better spent looking after patients. Suki aims to solve this problem by using natural language processing and machine learning technologies to create powerful AI voice solutions specifically aimed at healthcare professionals.

Suki integrates with major EHR systems, recording conversations and notes, and using the data to complete paperwork automatically. Suki states that by using this system, time spent taking notes can be reduced by around 75%, which translates into a 12% increase in time spent with patients. Providing software free of charge also acts as a great way to get product feedback and as a marketing tactic, should healthcare professionals enjoy using their technology.

The company raised series C funding in 2021, which has funded a number of strategic investments that will ultimately lead to an expansion of its customer base through new partnerships with health systems and medical groups. 2022 saw Suki increase its uses by 7x, all whilst implementing updates and upgrades to its products. In 2024, it raised an impressive series D round, with which it will bolster its preexisting partnerships and enhance its products.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

21% employee growth in 12 months

Glassdoor (4.2)

Company

Funding (last 2 of 4 rounds)

Oct 2024

$70m

SERIES D

Dec 2021

$55m

SERIES C

Total funding: $165m

Company benefits

Full healthcare benefits, including medical, vision, and dental
Unlimited vacation
Team building activities
Free lunch and snacks, so that there is ample fuel for thought
A team of warm, humble, high-performance entrepreneurs

Company HQ

Staumbaugh Heller, Redwood City, CA

Leadership

Punit Singh Soni

(Founder & CEO)

Punit worked for Google as their Lead Product Manager for Google+ Games and Mobile. They then went onto work for Motorola in Product Management before co-founding Suki.

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